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Zendesk VS Convas.io

Compare Zendesk VS Convas.io and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Convas.io logo Convas.io

Convas is a feedback page for your company. Gather all your feedback in one place, understand your customers and build the right products.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Convas.io Landing page
    Landing page //
    2022-04-21

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
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Convas.io

Website
convas.io
Pricing URL
Official Convas.io Pricing
$ Details
paid Free Trial $49.0 / Monthly (Flat rate. Includes all features and unlimited users.)
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Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Convas.io features and specs

  • User-Friendliness
    Convas.io offers an intuitive interface that makes it easy for users to navigate and manage their tasks efficiently.
  • Collaboration Features
    The platform provides robust tools for team collaboration, enabling seamless communication and project management among team members.
  • Customization Options
    Users can customize their dashboards and workflows to fit their specific needs, enhancing productivity and user experience.
  • Integration Capabilities
    Convas.io supports integration with various third-party apps and services, allowing users to streamline their processes and improve efficiency.
  • Responsive Support
    The platform offers responsive customer support, ensuring that user queries and issues are addressed promptly.

Possible disadvantages of Convas.io

  • Pricing Structure
    Some users find the pricing plans to be on the higher side, especially for teams or individuals with a limited budget.
  • Learning Curve
    Despite its intuitive interface, there might be a learning curve for new users to fully utilize all features and functionalities.
  • Limited Offline Access
    The platform's reliance on internet connectivity can be a downside for users who need offline access to their tasks and projects.
  • Feature Overload
    While feature-rich, some users may feel overwhelmed by the extensive set of tools and options available, which they might not fully utilize.
  • Mobile App Limitations
    The mobile app version might lack some functionalities available on the desktop version, affecting users who prefer managing tasks on the go.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Convas.io videos

No Convas.io videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Zendesk and Convas.io)

Zendesk

Convas.io

Customer Support
100 100%
Customer Support
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
100 100%
Help Desk
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

Share your experience with using Zendesk and Convas.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Convas.io

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Convas.io Reviews

We have no reviews of Convas.io yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than Convas.io. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Convas.io mentions (1)

  • If you were starting a new SaaS, what would you include in your tech stack?
    Product Feedback Management: https://convas.io/ (our tool 🙃). Source: over 3 years ago

What are some alternatives?

When comparing Zendesk and Convas.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upvoty - User feedback in 1 simple overview 🔥

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ClearFlask - Open-source Product Feedback Tool with a Public Roadmap and Announcements.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Prowess - The simplest way to collect and leverage product feedback

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