Software Alternatives, Accelerators & Startups

Zendesk VS CHAOSSEARCH

Compare Zendesk VS CHAOSSEARCH and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

CHAOSSEARCH logo CHAOSSEARCH

Transform your cloud storage into a Live Search + SQL + GenAI analytical database.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • CHAOSSEARCH Data visualization
    Data visualization //
    2023-12-12
  • CHAOSSEARCH Index data at scale - search results
    Index data at scale - search results //
    2023-12-12

ChaosSearch's Chaos LakeDB helps organizations make better use of their log and event data. The cloud data platform enables users to search, analyze, and visualize application telemetry data stored in Amazon S3 or Google Cloud Platform. Use cases include application observability, security analytics, product data analysis, and embedded analytics.

Our Chaos LakeDB is the first and only data lake database designed to power live Search, SQL, and Generative Artificial Intelligence (GenAI) analytics. By integrating with Amazon Web Services’ (AWS) Amazon Simple Storage Service (Amazon S3), the preferred object store for millions of AWS customers of all sizes and industries, ChaosSearch helps merge the vast storage capabilities of data lakes with the accessibility of cloud databases. Eliminating the need for complex extract, transform, load (ETL) and extract, load, transform (ELT) processes, we offer live analytics while ensuring enhanced cost efficiency and performance at scale.

INTEGRATE CHAOSSEARCH INTO YOUR STACK TODAY!

  1. ChaosSearch is an ideal replacement for Elasticsearch (ELK stack) or Opensearch. With ChaosSearch, customers can perform scalable log analytics on AWS S3 or GCS, using familiar APIs for queries, and Kibana for log analytics and visualizations, while reducing costs and improving analytical capabilities.

  2. ChaosSearch helps customers centralize logs to extend retention and reduce their Datadog budget in one of two ways - Use only Datadog's monitoring tools, alongside ChaosSearch for centralized log management. Or, reduce Datadog’s log retention to three days and use ChaosSearch for unlimited retention, with a cost savings of approximately 40%.

  3. ChaosSearch reduces security and observability costs for modern enterprises, replacing Splunk for long-term analysis. Customers can keep Splunk for key security workflows and centralize all other logs in ChaosSearch – achieving 50-80% savings with unlimited, long-term data retention.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

CHAOSSEARCH videos

ChaosSearch Overview Demo

Category Popularity

0-100% (relative to Zendesk and CHAOSSEARCH)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Log Management
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and CHAOSSEARCH.

Who are some of the biggest customers of your product?

CHAOSSEARCH's answer:

Equifax Armor Transeo BAI Communications Revinate

What makes your product unique?

CHAOSSEARCH's answer:

Our Chaos LakeDB is the first and only data lake database designed to power live Search, SQL, and Generative Artificial Intelligence (GenAI) analytics. By integrating with Amazon Web Services’ (AWS) Amazon Simple Storage Service (Amazon S3), the preferred object store for millions of AWS customers of all sizes and industries, ChaosSearch helps merge the vast storage capabilities of data lakes with the accessibility of cloud databases. Eliminating the need for complex extract, transform, load (ETL) and extract, load, transform (ELT) processes, we offer live analytics while ensuring enhanced cost efficiency and performance at scale.

Why should a person choose your product over its competitors?

CHAOSSEARCH's answer:

Reduced Time, Cost & Complexity

  1. Real-Time Analytics & Full Historical Context
  2. Minute time-to-glass; Seconds query resolution
  3. Auto-schema detection & dynamic mapping for easy setup & live data use cases
  4. Unlimited retention without rehydration needs

  5. Unmatched Cost-Performance at Scale

  6. Data only in cloud storage

  7. Chaos Index® is 5-20x smaller than raw

  8. Small data = Small compute

  9. Stateless = Compute just for ingest & query, not store

  10. Unified Live Search+ SQL+GenAI Analytics

  11. Single platform across operational & business use cases

  12. All data stored in customers' cloud storage with granular RBAC

  13. No sharding, partitioning, schema management including of nested data

  14. Auto-scaling & seamless upgrades

ChaosSearch is an ideal replacement for Elasticsearch (ELK stack) or Opensearch. With ChaosSearch, customers can perform scalable log analytics on AWS S3 or GCS, using familiar APIs for queries, and Kibana for log analytics and visualizations, while reducing costs and improving analytical capabilities.

ChaosSearch helps customers centralize logs to extend retention and reduce their Datadog budget in one of two ways - Use only Datadog's monitoring tools, alongside ChaosSearch for centralized log management. Or, reduce Datadog’s log retention to three days and use ChaosSearch for unlimited retention, with a cost savings of approximately 40%.

ChaosSearch reduces security and observability costs for modern enterprises, replacing Splunk for long-term analysis. Customers can keep Splunk for key security workflows and centralize all other logs in ChaosSearch – achieving 50-80% savings with unlimited, long-term data retention.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and CHAOSSEARCH

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

CHAOSSEARCH Reviews

Best Log Management Tools: Useful Tools for Log Management, Monitoring, Analytics, and More
ChaosSearch has developed a brand new approach to delivering data analytics and insights at scale. Their platform connects to and indexes the data within our customers’ cloud storage environments (ie., AWS S3), rendering all of their data fully searchable and available for analysis with the existing data visualization/analysis tools they are already using. Whereas all other...
Source: stackify.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

CHAOSSEARCH mentions (0)

We have not tracked any mentions of CHAOSSEARCH yet. Tracking of CHAOSSEARCH recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and CHAOSSEARCH, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Devo - Devo delivers real-time operational & business value from analytics on streaming and historical data to operations.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Komodor - The Kubernetes native troubleshooting platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ALog ConVerter - Server access log solution for finance and manufacturing