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Zendesk VS Canvas LMS

Compare Zendesk VS Canvas LMS and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Canvas LMS logo Canvas LMS

Canvas is the trusted, open-source learning management system (LMS) that's revolutionizing the way we educate. Take Canvas for a test drive with our free, two-week trial account. Sign up now! Call 800-203-6755.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Canvas LMS Landing page
    Landing page //
    2023-10-11

  www.instructure.comSoftware by Instructure

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Canvas LMS features and specs

  • User-Friendly Interface
    Canvas LMS offers a clean and intuitive user interface, making it easy for educators and students to navigate the platform without extensive training.
  • Mobile Accessibility
    Canvas LMS has dedicated apps for iOS and Android, allowing users to access course materials, submit assignments, and participate in discussions on the go.
  • Integration Capabilities
    Canvas LMS can seamlessly integrate with numerous third-party tools and services, including Google Drive, Microsoft Office 365, and various plagiarism detection tools.
  • Customizable Modules
    Educators can tailor the learning modules to fit the course requirements, including multimedia content, quizzes, and assignments.
  • Robust Analytics
    The LMS provides detailed analytics and reporting tools, enabling educators to monitor student progress and adjust teaching strategies accordingly.
  • Scalability
    Canvas LMS is suitable for institutions of all sizes, from small schools to large universities, thanks to its scalable architecture.

Possible disadvantages of Canvas LMS

  • Cost
    Canvas LMS can be expensive for some institutions, especially small ones with limited budgets, due to its subscription-based pricing model.
  • Learning Curve for Advanced Features
    While Canvas LMS is easy for basic use, mastering its more advanced features may require additional training for both educators and administrators.
  • Occasional Performance Issues
    Users have reported occasional lag and performance issues, particularly during peak usage times, which can disrupt the learning process.
  • Limited Offline Access
    Students and educators can face challenges accessing course materials offline, which can be a drawback in areas with inconsistent internet connectivity.
  • Support Response Time
    Some users have experienced slow response times from customer support, which can be frustrating when urgent assistance is needed.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Canvas LMS

Overall verdict

  • Yes, Canvas LMS is generally considered a good learning management system.

Why this product is good

  • User-Friendly Interface: Canvas LMS is known for its clean and intuitive design, making it easy for both instructors and students to navigate.
  • Robust Features: It offers a wide range of features, including course creation, assessment tools, grading, communication, and collaboration tools.
  • Integration Capabilities: Canvas supports integrations with a variety of third-party tools and services, enhancing its functionality.
  • Customization: Institutions can customize Canvas to fit their specific needs, offering flexibility in design and course delivery.
  • Strong Support and Community: Canvas has a strong support network and an active user community, which can be helpful for troubleshooting and exchanging ideas.

Recommended for

  • Educational Institutions: Schools, colleges, and universities looking for a comprehensive and scalable platform to manage and deliver online courses.
  • Corporate Training: Organizations that want to train their employees and need a reliable platform for course delivery, tracking, and assessment.
  • Instructors and Educators: Teachers who need a platform that facilitates course management, communication with students, and efficient grading.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Canvas LMS videos

+ Add

An Overview of Canvas LMS

More videos:

  • Review - Canvas LMS NEW UPDATES in 2020

Category Popularity

0-100% (relative to Zendesk and Canvas LMS)

Zendesk

Canvas LMS

Customer Support
100 100%
Customer Support
0% 0
Education
0 0%
Education
100% 100
Help Desk
100 100%
Help Desk
0% 0
Online Learning
0 0%
Online Learning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Canvas LMS

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Canvas LMS Reviews

10 Best Google Classroom Alternatives: Which Should You Choose?
Canvas is an open-source learning management system for teaching, learning, and even designing. Within a single platform, the program provides content, grades, communication tools, and analytics. What makes this option so appealing is that it offers several customizability and integration options. Canvas is more feature-rich than most of its competitors and provides a unique...
Source: www.teachfloor.com
Top 15 educational software to streamline the learning process
Canvas lets teachers design, organize, and deliver course content easily. Its flexible and adaptable online and mixed-learning environment encourages student and instructor cooperation. Canvas simplifies course and student progress management, letting educators focus on education and giving students a seamless learning experience.
Source: www.lookdigitalsignage.com
10 Best Moodle Alternatives to Jumpstart Your Courses
Canvas LMS by Instructure is a learning management system designed to maximize the learning process and enhance students’ knowledge. It has a Canvas mobile app, so you can monitor students’ responses and react to them quickly, see and add announcements, and track learners’ attendance on the go.
Source: sendpulse.com
10 Best Moodle Alternatives in 2024
Canvas LMS also offers a mobile app and a fair amount of flexibility. There is a learning curve but this can be solved with online videos and training material that are readily available.
Source: cloudassess.com
The 10 Best Moodle Alternatives & Competitors (Updated for 2024)
Canvas LMS hosts robust social learning features like interactive discussion boards, forums, instant messaging, and video and audio notes. These help learners collaborate and share their learning experiences.
Source: www.docebo.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Canvas LMS mentions (0)

We have not tracked any mentions of Canvas LMS yet. Tracking of Canvas LMS recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Canvas LMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Talent LMS - A super-easy, cloud LMS to train your employees, partners, customers or students.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Moodle - Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Docebo - Docebo Learning Management System is the best cloud LMS system on the market for online training. AICC SCORM xAPI compliant. Mobile elearning platform

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