Software Alternatives, Accelerators & Startups

Zendesk VS AWS Elastic Load Balancing

Compare Zendesk VS AWS Elastic Load Balancing and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

AWS Elastic Load Balancing logo AWS Elastic Load Balancing

Amazon ELB automatically distributes incoming application traffic across multiple Amazon EC2 instances in the cloud.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • AWS Elastic Load Balancing Landing page
    Landing page //
    2023-04-27

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

AWS Elastic Load Balancing features and specs

  • Scalability
    AWS Elastic Load Balancing can automatically distribute incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses, promoting application elasticity.
  • Health Monitoring
    It continually checks the health of the registered targets, ensuring that traffic is routed only to healthy instances.
  • Security
    Integrated with AWS's Certificate Manager and Application Load Balancer, allowing easy deployment of SSL/TLS for secure communication.
  • Flexibility
    Supports various types of load balancers: Application, Network, and Classic, each suited to different types of application architectures and requirements.
  • Cost-effective
    Pay-as-you-go pricing model ensures you only pay for the resources you use, which can lead to cost savings compared to a fixed-cost solution.
  • Integration
    Seamlessly integrates with other AWS services such as Auto Scaling, Route 53, CloudWatch, and more for a more robust solution.

Possible disadvantages of AWS Elastic Load Balancing

  • Complexity
    Initial setup and configuration can be complex, especially for users unfamiliar with AWS services and cloud architecture.
  • Cost
    While the pay-as-you-go model is cost-effective, the charges can ramp up quickly, especially for high-traffic applications.
  • Dependence on AWS Ecosystem
    Highly integrated with AWS services, making it less ideal for multi-cloud or hybrid cloud environments.
  • Latency
    In some cases, the load balancer can introduce a slight increase in latency, which might be a concern for latency-sensitive applications.
  • Configuration Limitations
    Some specific configurations and customizations may not be possible, leading to constraints on certain types of applications.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of AWS Elastic Load Balancing

Overall verdict

  • AWS Elastic Load Balancing is generally considered a good choice for managing traffic distribution in cloud-based applications. Its integration with other AWS services, reliability, and ability to handle varying workloads make it a strong contender for enterprises leveraging Amazon Web Services.

Why this product is good

  • AWS Elastic Load Balancing (ELB) is widely regarded as effective because it provides automated distribution of incoming application or network traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. This helps improve the availability and fault tolerance of applications. ELB supports dynamic scaling, which means it can automatically adjust to handle spikes in traffic. Additionally, it is integrated with AWS services, providing a seamless experience for users already within the AWS ecosystem.

Recommended for

    AWS Elastic Load Balancing is recommended for businesses and developers who are operating in the AWS ecosystem and require reliable load balancing solutions for their applications. It's especially beneficial for those needing to manage traffic across multiple applications and services, and for organizations looking for scalability and integration with AWS tools.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

AWS Elastic Load Balancing videos

No AWS Elastic Load Balancing videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and AWS Elastic Load Balancing)
Customer Support
100 100%
0% 0
Web Servers
0 0%
100% 100
Help Desk
100 100%
0% 0
Web And Application Servers

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and AWS Elastic Load Balancing

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

AWS Elastic Load Balancing Reviews

We have no reviews of AWS Elastic Load Balancing yet.
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Social recommendations and mentions

Based on our record, AWS Elastic Load Balancing should be more popular than Zendesk. It has been mentiond 25 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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AWS Elastic Load Balancing mentions (25)

  • Basic AWS Elastic Load Balancer Setup
    Load balancers can be categorized to different types depending on their use cases. On a broader classification, we can divide load balancers into three different categories based on how they are deployed. 1. Hardware load balancers - Dedicated physical appliances designed for high-performance traffic distribution. They are often used by large scale enterprises and data centers that require minimum latency and... - Source: dev.to / 6 months ago
  • Work Stealing: Load-balancing for compute-heavy tasks
    When a backend starts or stops, something needs to update, whether it’s Consul, kube-proxy, ELB, or otherwise. To stop a worker without incurring failures, you need to prevent the load balancer from sending new requests and then finishing existing ones. - Source: dev.to / 10 months ago
  • Load Balancers in AWS
    In this way, you can create a load balancer and custom rules using AWS Elastic Load Balancer. You can refer the official user guide to learn more about load balancing in AWS. - Source: dev.to / 11 months ago
  • A Ride Through Optimising Legacy Spring Boot Services For High Throughput
    Use load balancers and distribute load accordingly to your redundant spring boot services. - Source: dev.to / about 1 year ago
  • DevSecOps with AWS- Ephemeral Environments – Creating test Environments On-Demand - Part 1
    • Amazon Elastic Container Service (Amazon ECS) is a fully managed container orchestration service that helps you easily deploy, manage, and scale containerized applications. • AWS Fargate is a serverless, pay-as-you-go compute engine that lets you focus on building applications without managing servers. AWS Fargate is compatible with both Amazon Elastic Container Service (Amazon ECS) and Amazon Elastic... - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing Zendesk and AWS Elastic Load Balancing, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

nginx - A high performance free open source web server powering busiest sites on the Internet.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Traefik - Load Balancer / Reverse Proxy

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Cloud Load Balancing - Google Cloud Load Balancer enables users to scale their applications on Google Compute Engine.