Software Alternatives, Accelerators & Startups

Zendesk VS AuthKong

Compare Zendesk VS AuthKong and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

AuthKong logo AuthKong

A reliable captcha service, offers advanced security to protect websites from spam and abuse while ensuring a user-friendly experience for legitimate visitors.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • AuthKong Slider Captcha
    Slider Captcha //
    2024-01-24

AuthKong is a sophisticated, user-friendly captcha service designed to protect websites from spam and abuse while ensuring real users can easily pass through. It presents itself as a superior alternative to Google's reCAPTCHA, emphasizing enhanced user experience and more efficient bot protection. AuthKong employs simple yet effective methods like slider and icon captchas, making the verification process less frustrating for users compared to the more complex challenges often found in reCAPTCHA. Additionally, AuthKong boasts a robust algorithm backed by a comprehensive database of known bots and spam, providing a higher level of security against malicious users.

One of the key features of AuthKong is its seamless integration capability, offering a drop-in replacement for reCAPTCHA that can be easily incorporated into existing websites. Furthermore, the service offers valuable analytics, allowing users to gain insights into captcha performance and usage – a notable advantage over reCAPTCHA. AuthKong's pricing model is transparent and affordable, catering to businesses of various sizes and eliminating hidden costs often associated with its competitors.

AuthKong enhances the overall user experience and website security through its GDPR-compliant services, adaptive verification for real users, and robust protection against bots. It offers features like a risk engine and high availability, ensuring consistent performance and reliability. The service aims to reduce the need for manual moderation, thereby cutting costs, and to minimize user friction with friendly captcha designs. Starting with a generous offer of 1 million free captcha requests per month, AuthKong invites businesses to join its growing community and enhance their website security while providing a better user experience.

AuthKong

$ Details
freemium $10.0 / Monthly ("2 Domains", "1,500,000 Requests Per Month", "1 Datacenter")
Release Date
2024 January

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

AuthKong features and specs

  • User-Friendly Interface
    AuthKong provides an intuitive and easy-to-navigate interface that simplifies user management for both developers and administrators.
  • Scalability
    The platform is designed to handle a large number of users and authentication requests efficiently, making it suitable for growing companies.
  • Robust Security Features
    Offers strong authentication protocols and encryption standards to ensure user data is protected from unauthorized access.
  • Comprehensive Documentation
    AuthKong provides thorough and well-organized documentation that helps developers integrate authentication services seamlessly into their applications.
  • Customizable Authentication Flows
    Allows businesses to tailor authentication flows to suit their unique needs, enhancing user experience and security.

Possible disadvantages of AuthKong

  • Cost
    AuthKong may have a higher price point compared to other authentication solutions, which could be a barrier for small businesses or startups.
  • Learning Curve
    Despite its user-friendly design, some advanced features require a learning curve for new users who are unfamiliar with authentication systems.
  • Limited Integrations
    While AuthKong supports many popular integrations, it might lack connectivity with some less common or niche platforms.
  • Technical Support
    Some users have reported delays in receiving technical support, which can be critical during implementation or troubleshooting.
  • Dependency on Internet
    As a cloud-based service, it requires a reliable internet connection for optimal functionality, which might be challenging in areas with unstable internet access.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

AuthKong videos

Product Demo

Category Popularity

0-100% (relative to Zendesk and AuthKong)
Customer Support
100 100%
0% 0
Captcha
0 0%
100% 100
Help Desk
100 100%
0% 0
SPAM Protection
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and AuthKong.

What makes your product unique?

AuthKong's answer:

User-Friendly Captcha: AuthKong offers easy-to-use slider and icon captchas that prioritize user experience, reducing frustration during verification compared to more complex alternatives like Google reCAPTCHA.

Robust Bot Protection: AuthKong employs robust algorithms and a vast database of known bots and malicious IP addresses, providing superior bot protection compared to traditional methods used by reCAPTCHA.

Transparent Pricing: Unlike reCAPTCHA, AuthKong has a transparent pricing model with no hidden costs, making it affordable for businesses of all sizes.

Detailed Analytics: AuthKong provides detailed analytics that offer valuable insights into user interactions and captcha effectiveness, a feature often lacking in reCAPTCHA.

Why should a person choose your product over its competitors?

AuthKong's answer:

AuthKong distinguishes itself from its competitors by offering a user-friendly, robust, and transparent captcha service with valuable analytics, affordability, customization options, reliability, and responsive support. These factors make it an attractive choice for website owners and businesses seeking effective bot protection and improved user experiences.

How would you describe your primary audience?

AuthKong's answer:

AuthKong's primary audience includes website owners, businesses of all sizes, web developers, e-commerce platforms, online communities, digital marketers, government and nonprofit organizations, and any industry with an online presence seeking enhanced website security and user engagement.

Which are the primary technologies used for building your product?

AuthKong's answer:

AuthKong primarily utilizes the following technologies for building its product:

  • PHP
  • JavaScript (JS)
  • Golang
  • MySQL
  • MongoDB
  • ClickHouse

These technologies are likely used to develop and maintain the various components and features of AuthKong's captcha service, ensuring its functionality, scalability, and performance.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and AuthKong

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

AuthKong Reviews

We have no reviews of AuthKong yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

AuthKong mentions (0)

We have not tracked any mentions of AuthKong yet. Tracking of AuthKong recommendations started around Jan 2024.

What are some alternatives?

When comparing Zendesk and AuthKong, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

hCaptcha - Do you use a captcha to keep out bots? hCaptcha is a drop-in replacement for reCAPTCHA that earns website owners money and helps companies get their data labeled.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GeeTest CAPTCHA - GeeTest protects your websites, mobile Apps and APIs from bot threats.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

MTcaptcha - Enterprise Captcha solutions