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Asklayer's answer:
Asklayer is built by a team of experts from Japan and was created out of frustration with low response rates associated with traditional surveys. We found that most users hate surveys, however they are willing to answer a few questions.
So we created Asklayer, a micro-survey tool that presents itself as simple questions to the user to reduce friction and increase response rates. Unlike traditional surveys we collect data after every question so even if the user abandons part way, you still get answers and a measure of the drop-off point.
The results of all these efforts is a much better user experience, a greatly increased response rate and a much greater total volume of data collected.
Asklayer's answer:
It's flexible and does most things well. Support is amazing, they even added a feature for me!
Got a really high response rate. I used this in tandem with Promolayer on my EC site for CRO. I did a 'whats missing from this product description' type survey + post purchase + product follow-up email and frankly, it's been amazing. I spent about 2 years trying to figure out my direction via analytics and heatmapping when I should have just been talking to my users the whole time.
Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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