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Zendesk VS Adminer

Compare Zendesk VS Adminer and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Adminer logo Adminer

Adminer (formerly phpMinAdmin) is a full-featured database management tool written in PHP.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Adminer Landing page
    Landing page //
    2021-10-15

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Adminer features and specs

  • Lightweight
    Adminer is a single PHP file, making it extremely lightweight and easy to deploy.
  • Single File Installation
    Installation involves downloading just one PHP file, simplifying setup and deployment processes.
  • Multi-Database Support
    Adminer supports various database systems such as MySQL, PostgreSQL, SQLite, MS SQL, and Oracle, offering great versatility.
  • User Interface
    The interface is intuitive and user-friendly, allowing for quick navigation and ease of use.
  • Secure
    Adminer has a track record of quickly addressing security vulnerabilities and often follows best practices for security.
  • SQL Querying
    It provides a robust SQL command interface, allowing for advanced query execution and management.
  • Open Source
    Being open source, Adminer is free to use and offers the ability for community contributions and transparency.

Possible disadvantages of Adminer

  • Limited Feature Set
    Compared to other more complex tools like phpMyAdmin, Adminer has fewer features and extensions.
  • Manual Updates
    Updates to Adminer need to be manually downloaded and applied, which could be cumbersome for some users.
  • Less Community Support
    While growing, the community support for Adminer is not as extensive as it is for larger tools like phpMyAdmin, potentially making troubleshooting more difficult.
  • Basic Visuals
    The design and visuals of Adminer are quite basic and may not appeal to users looking for a more modern interface.
  • Plugin Dependency
    For extended functionalities, Adminer relies on plugins. This can lead to dependency issues and require additional configuration.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Adminer

Overall verdict

  • Yes, Adminer is a good choice for those looking for a simple yet powerful database management tool without the overhead of more complex software.

Why this product is good

  • Adminer is considered a good tool because it provides a lightweight, efficient, and user-friendly interface for managing databases. It supports a variety of database systems, such as MySQL, PostgreSQL, SQLite, and others. Adminer is appreciated for its simplicity, ease of installation, and comprehensive features that allow users to perform various database management tasks such as editing, executing SQL queries, and managing schemas with ease.

Recommended for

    Adminer is recommended for developers, database administrators, and anyone who needs a straightforward and versatile tool for managing databases. It's especially suitable for those who prefer a minimalistic and efficient solution without extensive installation or configuration processes.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Adminer videos

+ Add

Adminer: A great alternative to phpMyAdmin

More videos:

  • Review - Export / Import WordPress database using flywheel local ssh, wpcli and adminer

Category Popularity

0-100% (relative to Zendesk and Adminer)

Zendesk

Adminer

Customer Support
100 100%
Customer Support
0% 0
Database Management
0 0%
Database Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Databases
0 0%
Databases
100% 100

User comments

Share your experience with using Zendesk and Adminer. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Adminer

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Adminer Reviews

TOP 10 IDEs for SQL Database Management & Administration [2024]
Adminer is a free web-based database IDE featuring a user-friendly graphical interface. It’s highly favored by database specialists for its online accessibility and smooth performance across different databases. With Adminer, users can effortlessly connect to multiple database servers, create and manage diverse databases and their objects, import and export data, write and...
Source: blog.devart.com
5 Free & Open Source DBeaver Alternatives for 2024
Adminer is simple to deploy and has a bunch of community plugins that provide extras like new database compatibility, and custom theming.
Source: www.beekeeperstudio.io
Best MySQL GUI Clients for Linux in 2023
The tool provides the smart code auto-complete functionality, allows users to create and edit tables, and manages user accounts. The Adminer project is active, and the team behind it adds more functionality regularly.
Source: blog.devart.com
Top 5 MySQL GUI tools in 2021
Finally, download the latest Adminer PHP file directly from Adminer’s website. Any associated plugins you’ll want to add are hosted and documented on this website and on Adminer’s GitHub page. Getting started is as easy as logging into your essential databases.
Source: retool.com
20 Best SQL Management Tools in 2020
Adminer is a SQL management tool for managing databases, tables, relations, indexes, users. It has support for all the popular database management systems like MySQL, PostgreSQL, SQLite, MS SQL, Oracle, and MongoDB.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Adminer. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Adminer mentions (2)

  • Best MySQL client for Linux
    Something minimal and powerfull https://adminer.org. Source: about 4 years ago
  • phpMyAdmin Alternatives (Web based SQL Client)
    So I found a web-based SQL Client that I use until now. His name is Adminer (website: https://adminer.org). - Source: dev.to / about 4 years ago

What are some alternatives?

When comparing Zendesk and Adminer, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

phpMyAdmin - phpMyAdmin is a tool written in PHP intended to handle the administration of MySQL over the Web.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DBeaver - DBeaver - Universal Database Manager and SQL Client.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HeidiSQL - HeidiSQL is a powerful and easy client for MySQL, MariaDB, Microsoft SQL Server and PostgreSQL. Open source and entirely free to use.

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