Software Alternatives, Accelerators & Startups

Zendesk VS Action1 Endpoint Security Platform

Compare Zendesk VS Action1 Endpoint Security Platform and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Action1 Endpoint Security Platform logo Action1 Endpoint Security Platform

Action1 is a Cloud-based lightweight endpoint management platform for software deployment, patch management, IT asset inventory and endpoint configuration management.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Action1 Endpoint Security Platform Landing page
    Landing page //
    2023-09-01

Action1 Endpoint Security Platform is a Cloud-based lightweight endpoint security platform that discovers all of your endpoints in seconds and allows you to retrieve live security information from the entire network using plain English queries, with a Google-like experience, right in your web browser.

Action1 Difference

Unlike legacy, on-premise, hard-to-scale, heavy-weight solutions that rely on costly ongoing scans of security information that quickly becomes outdated before it's even utilized, Action1 enables endpoint security and compliance that reduces threat response times from days to minutes, while not requiring costly on-premise deployment and maintenance.

Action1 Customers

Action1 was designed for organizations targeted by cyber attackers and that are also subject to compliance regulations. Action1 is used by companies around the world that need to assess security and enforce compliance of their endpoints used to access sensitive corporate data, all without spending hours and days collecting vast amounts of security information that quickly becomes outdated on a multitude of endpoints. Action1 customers accomplish security and comply with regulations without sacrificing user productivity and easily scale their cybersecurity efforts as organization grows or changes.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Action1 Endpoint Security Platform features and specs

  • Comprehensive Threat Detection
    Action1 Endpoint Security Platform provides robust threat detection features, allowing for proactive identification and handling of potential security threats across endpoints.
  • Cloud-Based Management
    The platform is cloud-based, which facilitates remote management and monitoring without the need for on-premises hardware, offering flexibility and scalability.
  • User-Friendly Interface
    Action1's interface is designed to be intuitive, reducing the learning curve and enabling easy navigation and efficient use by security teams.
  • Automated Patch Management
    The solution offers automated patch management capabilities, ensuring that systems are consistently up-to-date with the latest security patches, minimizing vulnerabilities.
  • Real-Time Monitoring and Alerts
    It provides real-time monitoring and alerting features, helping organizations respond promptly to incidents and potential security breaches.

Possible disadvantages of Action1 Endpoint Security Platform

  • Internet Dependency
    Being a cloud-based solution, it requires a stable internet connection for optimal performance, which can be a limitation in areas with unreliable connectivity.
  • Initial Configuration Complexity
    Some users may find the initial setup and configuration complex, requiring resources and time to tailor the solution to specific organizational needs.
  • Limited Offline Functionality
    Action1 may have reduced functionality when devices are offline, impacting the ability to perform certain tasks until connectivity is restored.
  • Potential Cost Concerns
    Depending on the size of the organization and the features needed, the cost of the platform can be a concern for smaller businesses or those with limited budgets.
  • Integration with Existing Systems
    Integrating Action1 with existing IT ecosystems might present challenges, particularly if there are legacy systems or incompatible technologies involved.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Action1 Endpoint Security Platform videos

No Action1 Endpoint Security Platform videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Action1 Endpoint Security Platform)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Windows Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Action1 Endpoint Security Platform

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Action1 Endpoint Security Platform Reviews

  1. Samuel H
    ยท Sysadmin at Tabella ยท
    A great solution for automating patching - best price!

    Good product with all basic tools for managing updates on corporate endpoints. Works just fine on machines outside of the local network which is a great benefit. An in-built remote desktop is a great plus and above all, it is super cheap. The support is great and new features are released quite often. I want to stick to it for now and we'll see how the product develops further.

    ๐Ÿ Competitors: Automox, PDQ Deploy
    ๐Ÿ‘ Pros:    Price|Great customer support|Many built-in features|Automation and custom functions|Remote access
    ๐Ÿ‘Ž Cons:    Only for windows|No mobile app atm

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Action1 Endpoint Security Platform. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

Action1 Endpoint Security Platform mentions (4)

  • Thinking about getting remote access software - plea send suggestion if possible
    Action1.com will give you remote access to computers for free for up to 100 computers. Plus you can deploy patches and software and get hw and sw inventories from their website. Wanna know if everyone has Sofware X up to version 9.99? Source: over 2 years ago
  • Key features to look for in a rmm/remote access solution?
    I'm using Action1 (action1.com) in a 250 user company and find its cost ($1 per month per device) to be inexpensive for the benefits of the product. I use their built-in remote access (as admin without jumping through hoops) hourly, the windows updates fill my WSUS needs and the app installs for "free" stuff (7-zip, Adobe Reader etc) is great, along with their app updates... those items are my use all the time,... Source: over 2 years ago
  • Low-commitment RMM options that support Windows Defender?
    You should look at action1.com it fits almost all if not all your above items and no Chocolatey needed and no TeamViewer needed as well as it has a built-in remote access as admin. Source: over 2 years ago
  • Looking for a remote desktop viewer with certain ability - any suggestions?
    a lot of free/base level RDP software will require someone to be at the remote computer that you want to control in order to grant permissions. IT style software will probably require you to install something on your home computer, but will then allow you to access it from anywhere with a management console. The software I mentioned (http://action1.com/) has a management console compatible with a browser, so you... Source: over 3 years ago

What are some alternatives?

When comparing Zendesk and Action1 Endpoint Security Platform, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Scoop - A command-line installer for Windows

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Just Install - just-install - The stupid package installer for Windows.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Windows Remix - Web-based batch software installer with zero dependencies. Recommended first visit after reinstalling Windows or buying a new laptop.