Zencastr Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Zencastr mentions (31)

• I’m trying to make a podcast with my Dad remotely

  Reason I am asking is because while Zoom can do what you ask, in the free version there is a limit to 45min. Instead I'd recommend https://zencastr.com/ which is designed for what you want to do. Source: about 1 year ago

• Huge boost in downloads after switching from Buzzsprout to Zencastr?

  At Zencastr we count downloads compliant with IAB standards. We are currently working on getting officially certified by a third-party and so we haven't included this in our marketing yet. If you send me the link to your show page on zencastr.com, we can take a look to see if anything weird might be going on. josh@zencastr.com. Source: about 1 year ago

• I’m not being brought back for season 2 of a podcast because “since we are switching to video format, we no longer need an audio editor”

  Zencastr is a good option For recording video and multi channel decent quality audio locally on a guest’s computer while using a voip service. Source: over 1 year ago

• I think we need simpler end-to-end tools. Anybody else had this issue?

  Zencastr.com and alitu.com do recording + hosting but lack website creation or any form of marketing. Source: over 1 year ago

• Best Zoom alternative for online recording?

  This tool claims to be a podcasting-focused solution, not a video conferencing tool like some on our list. Zencastr is the ultimate all-in-one podcasting platform that allows you to record, edit, distribute and monetise shows from the same place. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago