ZapScale is the easiest Customer Success Platform for B2B SaaS companies to help them reduce churn, improve retention and increase upsell.
ZapScale is the only Customer Success platform that provides:
ZapScale helps drive customer centricity by providing unlimited user access to the platform so businesses can onboard their CS team and other department stakeholders to contextually collaborate on each customer problem.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than ZapScale. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
1) Managing an Excel sheet: Create a robust Excel sheet where you can store all your customer data. This method allows you to organize information such as customer details, interactions, and purchase history. However, keep in mind that as the number of customers and data points increases, managing an Excel sheet can become complex. It's a good way to start your data management. 2) Utilizing a CRM (Customer... Source: 11 months ago
Our tools till 2022 Slack for regular conversations - ConstantContact for email campaigns - Survey Sparrow for NPS surveys - Rocketlane for onboarding - Zoom for calls and training webinars - Notion for your knowledge base - Trello for project management The new tools that we have added in 2023: - ZapScale (CSP) to manage all our customer data – Luma to record all our calls/meetings - Intercom to manage... Source: 11 months ago
Hi, I understand your situation as we also have a similar-sized team managing a customer base of around 200+. To address our visibility issues, we recently adopted ZapScale, which has been incredibly helpful. ZapScale efficiently consolidates customer data and provides a health scoring system based on customer behavior. The best part is that all four of us transitioned from using Excel to ZapScale within a week.... Source: 11 months ago
I have experience in mature CS operations with over 1000+ customers, including 250+ high-touch CS accounts. We've found Gainsight o be a great tool, but for an early-stage startup like yours, I recommend exploring more cost-effective and user-friendly options such as Customersuccessbox, ZapScale, Vitally, or Smartkarrot. These tools are better suited for your needs. Source: 11 months ago
We rely on Rocketlane to facilitate our onboarding process, as it has proven to be indispensable in efficiently managing our onboarding projects. Additionally, we have implemented standardized onboarding playbooks and leveraged automation whenever possible. For training purposes, we have integrated Userlane, which offers guided tours of our product, and we connect users to our knowledge base as needed. This is... Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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