What do you use for customer onboarding or training customers on new features?

1

Supademo

#Browser Extensions #Startups #Productivity 28 social mentions

2

ZapScale

We rely on Rocketlane to facilitate our onboarding process, as it has proven to be indispensable in efficiently managing our onboarding projects. Additionally, we have implemented standardized onboarding playbooks and leveraged automation whenever possible. For training purposes, we have integrated Userlane, which offers guided tours of our product, and we connect users to our knowledge base as needed. This is particularly useful during the early stages of the customer journey or when introducing new features, or when we observe a decline in customer usage. To handle all our product usage data, we use ZapScale. This CSP has greatly assisted us in monitoring key features and promptly alerting us to any decrease in usage. This triggers the Userlane training, ultimately resulting in increased adoption rates. Moreover, ZapScale acts as a centralized repository for all our customer data, ensuring the overall satisfaction of our customers. Through timely engagement at every stage, we have successfully contributed to revenue growth by minimizing churn and enhancing upselling opportunities.

#Customer Success #Customer Service #Customer Experience 6 social mentions