Zakeke VS Freshdesk
Compare Zakeke VS Freshdesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Zakeke empowers brands and retailers to offer their customers live product personalization in 2D, 3D, AR and with Virtual Try-On. We easily integrates a Visual Commerce Solution into e-stores to let merchants engage their customers with rich and interactive "design-your-own" experience.
People are different and have unique tastes. As customers, they want to play a primary role in designing the products they use, configuring them according to their needs and tastes. Merchants are discovering the value of letting their customers create their own unique products and are taking personalization a big step forward into mass customization. Zakeke enables merchants to meet the increasing demand for customized products.
Cloud-based, cross-platform and multi-lingual to fit any store anywhere, Zakeke is the perfect partner to scale up your business!
Zakeke FreshdeskNo features have been listed yet.
Zakeke's answer
Zakeke is a the only SaaS cloud all-in-one platform empowering retailers and brands to offer their customers a complete set of tools for Visual Customization, 3D & AR Configuration, Virtual Try-On and more. Zakeke can be integrated with any business ecosystem that provides the user with a complete set of tools for personalization, acting as a powerful facilitator for e-commerce operators. Zakeke can be used by most e-commerce sites as it integrates with the most popular e-commerce platforms like Shopify, WooCommerce, BigCommerce, Etsy, Wix and others with simple native plug-ins and with proprietary sites through API; not only, Zakeke is an omni-channel tool having also been designed for its offline use.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Viz4D - Viz4D helps you create top-performing web-based 3D viewer that works great on mobile and VR. It is tailored for real-time Archviz walkthrough, 3D product configurator and presentation.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Sketchfab - Sketchfab is an industrial design software tool is useful for ideation and for beginners in the industrial design field.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Sketchfab VR - Explore countless user creations from Sketchfab in virtual reality.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!