Software Alternatives, Accelerators & Startups

Zakeke VS LiveAgent

Compare Zakeke VS LiveAgent and see what are their differences

Zakeke logo Zakeke

Zakeke is an all-in-one Visual Commerce Platform that empowers eCommerce businesses with live product customization, advanced 3D visualization, immersive Augmented Reality and Virtual Try-On.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Zakeke Visual Customizer
    Visual Customizer //
    2024-04-22
  • Zakeke Product Configurator
    Product Configurator //
    2024-04-22
  • Zakeke Virtual Try-On
    Virtual Try-On //
    2024-04-22

Zakeke empowers brands and retailers to offer their customers live product personalization in 2D, 3D, AR and with Virtual Try-On. We easily integrates a Visual Commerce Solution into e-stores to let merchants engage their customers with rich and interactive "design-your-own"​ experience.

People are different and have unique tastes. As customers, they want to play a primary role in designing the products they use, configuring them according to their needs and tastes. Merchants are discovering the value of letting their customers create their own unique products and are taking personalization a big step forward into mass customization. Zakeke enables merchants to meet the increasing demand for customized products.

Cloud-based, cross-platform and multi-lingual to fit any store anywhere, Zakeke is the perfect partner to scale up your business!

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Zakeke

Website
zakeke.com
$ Details
paid Free Trial $19.9 / Monthly
Platforms
Shopify WooCommerce Wix Prestashop Magento BigCommerce Opencart Shopware Shopwired Etsy Salesforce API
Release Date
2017 January

Zakeke features and specs

  • Customizable products: Up to 100
  • Storage: Yes
  • Premium photos: Yes
  • Mobile version: Yes
  • Free updates: Yes
  • Product customization tools: Yes
  • Unlimited product views and print areas: Yes
  • 3D Product Configurator: Yes
  • Augmented Reality: Yes
  • Sales Channel: Yes
  • Bulk Variation Forms: Yes
  • Virtual Try-On: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Zakeke videos

Zakeke, The Visual Commerce Revolution

More videos:

  • Review - Zakeke Review [Lifetime Deal] | Best Live Product Customizer Tool for E-commerce & POD
  • Review - Zakeke Webinar - Product Customization, 3D Configuration & Augmented Reality for eCommerce
  • Review - Zakeke Review | Best Product Customizer | 3D & Augmented Reality For Ecommerce

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Zakeke and LiveAgent)
3Dvisualizations
100 100%
0% 0
Customer Support
0 0%
100% 100
3D
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Zakeke and LiveAgent.

What makes your product unique?

Zakeke's answer

Zakeke is a the only SaaS cloud all-in-one platform empowering retailers and brands to offer their customers a complete set of tools for Visual Customization, 3D & AR Configuration, Virtual Try-On and more. Zakeke can be integrated with any business ecosystem that provides the user with a complete set of tools for personalization, acting as a powerful facilitator for e-commerce operators. Zakeke can be used by most e-commerce sites as it integrates with the most popular e-commerce platforms like Shopify, WooCommerce, BigCommerce, Etsy, Wix and others with simple native plug-ins and with proprietary sites through API; not only, Zakeke is an omni-channel tool having also been designed for its offline use.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zakeke and LiveAgent

Zakeke Reviews

We have no reviews of Zakeke yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Zakeke and LiveAgent, you can also consider the following products

Viz4D - Viz4D helps you create top-performing web-based 3D viewer that works great on mobile and VR. It is tailored for real-time Archviz walkthrough, 3D product configurator and presentation.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sketchfab - Sketchfab is an industrial design software tool is useful for ideation and for beginners in the industrial design field.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sketchfab VR - Explore countless user creations from Sketchfab in virtual reality.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.