Software Alternatives & Reviews

Xenon VS Freshdesk

Compare Xenon VS Freshdesk and see what are their differences

Xenon logo Xenon

The intelligent sales platform that helps you find, engage, and convert leads into customers.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Xenon Landing page
    Landing page //
    2023-11-21

Xenon: Grow your business faster with our powerful sales intelligence and engagement platform.

Xenon helps you find and contact your ideal buyers, automate streamlined engagement workflows, and get real-time insights into your sales pipeline.

Lead generation: Find and connect with potential customers wherever they are, with Xenon's powerful lead generation tools.

Workflow automation: Nurture your leads and close more deals without lifting a finger, with Xenon's workflow automation features.

CRM integration: Get a complete view of your sales pipeline and see how your deals are progressing, with Xenon's CRM integration.

Sign up for a free trial of Xenon today and start growing your business faster.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Xenon features and specs

  • Enrichment data software to find new leads (emails): Yes
  • Email, phone & social media extractor from a list of websites: Yes
  • Find emails from first name, last name and company name: Yes
  • Chatbot solution to capture and convert visitors into leads: Yes
  • Daily registered domains with leads information: Yes
  • Online review management to get more online reviews: Yes
  • Sales sequence (cadence) / newsletter campaigns with unlimited emails to send: Yes
  • API to prevent fake emails registration on your service: Yes
  • Social proof notification widget to increase credibility on your website: Yes
  • Extract B2B emails from B2B social media and build targeted lists: Yes
  • Affiliate program: Yes

Freshdesk features and specs

No features have been listed yet.

Xenon videos

Review: Xenon Racer (PlayStation 4, Switch, Xbox One & Steam) - Defunct Games

More videos:

  • Review - 2015 Tata Xenon Review
  • Review - The Amiga's XENON 2 is IMPOSSIBLE to Review

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Xenon and Freshdesk)
Sales
100 100%
0% 0
Customer Support
0 0%
100% 100
Sales Intelligence
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Xenon and Freshdesk.

What makes your product unique?

Xenon's answer

Xenon is a one-stop shop for lead generation and engagement. Xenon offers a wide range of features, including lead enrichment, contact extraction, chatbot, email marketing, and online review management. This allows businesses to use Xenon to manage their entire lead generation and engagement process from one platform. Xenon is designed to be easy to use, even for businesses with no prior experience with lead generation or marketing automation. Xenon offers a variety of resources to help businesses get started, including tutorials, articles, and support from a team of experts.

Why should a person choose your product over its competitors?

Xenon's answer

  • Comprehensive feature set: Xenon offers a wide range of features for lead generation, engagement, and sales, in one platform. This can save businesses time and money, as they don't need to purchase and manage multiple tools.

  • Ease of use: Xenon is designed to be easy to use, even for businesses with no prior experience with lead generation or marketing automation. This makes it a good choice for businesses of all sizes.

  • Daily registered domains database: The daily registered domains database is a valuable resource for businesses that are looking for new leads. The database includes around 100,000 new leads each day, with location, phone numbers, emails, domains, registered date, and more.

  • Social proof notification widget: The social proof notification widget can help businesses increase their sales and credibility by showing random messages to their visitors. This can be a powerful way to build trust and encourage visitors to take action.

  • Extract B2B emails from B2B social media: The ability to extract B2B emails from B2B social media is a valuable feature for businesses that are targeting B2B customers. This can help businesses build targeted contact lists and reach out to their ideal leads.

How would you describe your primary audience?

Xenon's answer

The primary audience is businesses of all sizes that are looking to improve their lead generation and sales process. Xenon is a one-stop shop for lead generation and engagement, offering a wide range of features, including lead enrichment, contact extraction, chatbot, email marketing, and online review management. This makes Xenon a good choice for businesses that need a comprehensive solution for their lead generation and engagement needs.

In particular, Xenon is a good fit for businesses that:

  • Are looking to grow their customer base
  • Want to improve their sales pipeline
  • Need to automate their lead generation and sales process
  • Are looking for an easy-to-use platform

Some specific examples of businesses that could benefit from Xenon include:

  • B2B companies
  • E-commerce businesses
  • SaaS companies
  • Marketing agencies
  • Sales consultancies
  • Real estate agents
  • Mortgage brokers
  • Insurance agents
  • Financial advisors
  • And more!

If you are a business owner or sales professional who is looking for a way to improve your lead generation and sales results, I encourage you to learn more about Xenon.

What's the story behind your product?

Xenon's answer

The story of Xenon begins in 2019, when the founders of Xenon, two experienced sales professionals, realized that there was a need for a comprehensive and easy-to-use lead generation and engagement platform. At the time, there were a number of different tools available, but none of them offered a complete solution. The founders of Xenon wanted to create a platform that would make it easy for businesses to find and connect with the right leads, nurture those leads, and close more deals.

Xenon was officially launched in 2023.

The Xenon team is passionate about helping businesses grow and succeed. They are constantly innovating and adding new features to the platform to make it even more powerful and effective. Xenon is also committed to providing excellent customer support.

Which are the primary technologies used for building your product?

Xenon's answer

Xenon is a cloud-based platform, so it leverages a variety of cloud-based technologies, including:

  • Amazon Web Services (AWS): Xenon uses AWS for its computing, storage, and networking needs.
  • Google Cloud Platform (GCP): Xenon uses GCP for its machine learning and artificial intelligence capabilities.
  • Microsoft Azure: Xenon uses Azure for its database and integration services.

In addition to cloud-based technologies, Xenon also uses a variety of open-source technologies, including:

  • Python: Xenon is primarily written in Python, a popular programming language for web development and data science.
  • Django: Xenon uses Django, a Python web framework, for its backend development.
  • React: Xenon uses React, a JavaScript library, for its frontend development.
  • Angular: Xenon uses Angular, a JavaScript framework, for its chatbot development.

Xenon also uses a variety of third-party technologies, including:

  • Twilio: Xenon uses Twilio for its SMS messaging capabilities.
  • SendGrid: Xenon uses SendGrid for its email marketing capabilities.
  • Intercom: Xenon uses Intercom for its customer support chat.

The Xenon team is constantly evaluating new technologies and incorporating them into the platform to make it even more powerful and effective.

Here are some specific examples of how Xenon uses the technologies listed above:

AWS Lambda to run its serverless functions. GCP Cloud ML Engine to train and deploy its machine learning models. Azure Cosmos DB to store its data. Django REST Framework to build its API. React Router to handle routing in its frontend application. Angular Material to build UI components for its chatbot. Twilio to send SMS messages to leads and customers. SendGrid to send email marketing campaigns. Intercom to provide customer support chat to users.

Xenon is a complex platform that uses a variety of different technologies. The Xenon team is experts in these technologies and uses them to build a powerful and effective lead generation and engagement platform.

Who are some of the biggest customers of your product?

Xenon's answer

Xenon is used by businesses of all sizes, from small businesses to large enterprises.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Xenon and Freshdesk

Xenon Reviews

We have no reviews of Xenon yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Xenon. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Xenon. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Xenon mentions (1)

  • Xenon Sales Intelligence and Engagement Platform
    Hi, I would like to ask the community on feedback on my sales intelligence and engagement platform. Which features are appealing, whats working, whats not... Thank you in advance, looking forward to comments. Here is a link to Xenon. Source: 6 months ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Xenon and Freshdesk, you can also consider the following products

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Overloop CRM - Everything starts with a good conversation.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hunter - Find all the email addresses related to a domain

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.