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WPS Office VS ProProfs Help Desk

Compare WPS Office VS ProProfs Help Desk and see what are their differences

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WPS Office logo WPS Office

Would you need Office Word, Excel or PowerPoint for Home, business or School? WPS.com would give you right version for you.

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • WPS Office Landing page
    Landing page //
    2023-10-22
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

WPS Office videos

+ Add

WPS Office Suite Review

More videos:

  • Review - WPS Office Review
  • Review - WPS Office Premium - Why should you get it?

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to WPS Office and ProProfs Help Desk)

WPS Office

ProProfs Help Desk

Office Suites
100 100%
Office Suites
0% 0
Help Desk
0 0%
Help Desk
100% 100
Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using WPS Office and ProProfs Help Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare WPS Office and ProProfs Help Desk

WPS Office Reviews

9 Best Analysis Software for PC 2023
WPS Spreadsheet is a WPS Office software that is similar to MS Excel. The software has a grid of cells where the user inputs the datasets in rows and columns. The software is free to download and use. However, you’ll have to pay a monthly subscription if you need to use premium tools and templates. It has well-packed and exclusive analysis tools essential to your research....
Source: pdf.wps.com

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations
Top 13 Freshdesk alternatives and competitors for 2024
ProProfs Help Desk provides multichannel support through a shared inbox. The interface looks a lot like Gmail, offering a familiar user experience for many. The platform features automation that allows you to configure ticket assignments or round-robin distribution. Automated alerts and notifications keep agents aware of priority tickets and prewritten responses for faster...
Source: www.zendesk.com

What are some alternatives?

When comparing WPS Office and ProProfs Help Desk, you can also consider the following products

LibreOffice - Free office suite, open source, and compatible with .doc, .docx, .xls, .xlsx, .ppt, .pptx files. Updated regularly – download for free. Originally based on OpenOffice.org.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft 365 - Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ONLYOFFICE - ONLYOFFICE is a complete office and productivity suite.

osTicket - osTicket is a widely-used open source support ticket system.

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