ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
Microsoft 365
LibreOffice
Apache OpenOffice
Google Workspace
WPS Office
ONLYOFFICE
SoftMaker Office
Google Drive
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
ProProfs Help Desk Microsoft 365I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Microsoft Office 365 is an amazing software that helps companies establish their business, so a backup is a must since Microsoft is not offering the proper backup.
Based on our record, Microsoft 365 seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Yes it does change, will not work for 2016, but it works for excel online at office.com, which is free with a microsoft account. Source: 6 months ago
When our users go to office.com, login and click the waffle for SharePoint, I want to change this landing page. Right now, it goes to https://ourdomain.sharepoint.com/_layouts/15/sharepoint.aspx and once users are in SP, if they ever click the home button it will direct them to this page as well. I want to change this to a new site we created that makes browsing our sites and sharing information/events much... Source: 6 months ago
Authentication happens through a 3rd party so when we try to login to office.com with our company accounts it redirect us to this 3rd party company that handles our logins. Source: 6 months ago
I've looked in office.com (using Chrome) and Excel 365 for Mac (Version 16.79). Nothing in the top-right corner except "Analyze Data". And when I try to search for in the the Tell Me or Help menu, it acts like it has no idea what Copilot is. Source: 7 months ago
The password change goes through fine though. We can verify this by going to office.com on another laptop. Source: 7 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
LibreOffice - Free office suite, open source, and compatible with .doc, .docx, .xls, .xlsx, .ppt, .pptx files. Updated regularly – download for free. Originally based on OpenOffice.org.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Apache OpenOffice - Apache OpenOffice is an open source, office document productivity suite.
osTicket - osTicket is a widely-used open source support ticket system.
Google Workspace - Google's encompassing suite of cloud-based business apps.
