Software Alternatives, Accelerators & Startups

When2Meet VS Zoho Desk

Compare When2Meet VS Zoho Desk and see what are their differences

When2Meet logo When2Meet

When2meet helps you find the best time for a group to get together. It is a free survey tool that is quick and easy to use.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • When2Meet Landing page
    Landing page //
    2022-08-15
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

When2Meet features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

When2Meet videos

When2meet Demo

More videos:

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to When2Meet and Zoho Desk)
Appointments and Scheduling
Customer Support
0 0%
100% 100
Appointment Scheduling
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using When2Meet and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare When2Meet and Zoho Desk

When2Meet Reviews

What are the best Doodle alternatives for event scheduling?
5When2meetView ProductMatthew WoWritten 2yr agoIf you don't care a lot about the UI and email integrations, when2meet is a good option.πŸ™ helpful 2CommentsShare

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, When2Meet should be more popular than Zoho Desk. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

When2Meet mentions (6)

  • How to Have a Successful College Experience (tailored to freshmen but all are welcome to read!)
    Β· Know how to handle group projects. Whenever you can, work with 1-2 people you trust, as coordinating meetings with fewer people is easier and it's less likely you'll have to deal with a terrible group member. Make a group chat with all members soon after the project is assigned to plan responsibilities and a list of deadlines. Even if you don't get to work yet, having these expectations upfront will help later... Source: almost 2 years ago
  • [Static] [LFM] [Aether] [UWU] [4 of 8] [Need 3 DPS, 1 Tank]
    This is a unique situation, this group will be perfect for you if your schedule changes weekly due to work. Every Saturday I will put up a calendar from when2meet.com (here's an example of what one would look like: https://www.when2meet.com/?13707207-P379a). Source: over 2 years ago
  • If any of you schedule games like this, you are the sole reason I want to rip my hair out every time I prep for sessions. I'm red (DM) player is black. You have no idea how bad these guys are at keeping a schedule straight.
    If you want to try to set it up online, I highly recommend when2meet.com, can set up good times by date or day and get real specific. Source: about 3 years ago
  • Project Question
    I'm looking to create a clone of the website when2meet.com for a project. Can anyone help me with where to start and how I should go about doing this? Thank you in advance. Source: about 3 years ago
  • Is it wrong of me to expect communication from my players?
    Personally I have not used meetme.com before, but I do use when2meet.com quite often. It lets you select the days you want to look at (maybe giving them a 2 week range) and you each fill out what times on those days you are available. Then give them a deadline to have their info input, maybe 3 days as it shouldn't take more than 5 minutes. Source: about 3 years ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing When2Meet and Zoho Desk, you can also consider the following products

WhenAvailable - WhenAvailable is an excellent event management tool that allows scheduling the dinner party, book club meeting, and guys’ night out with simple and best ideas.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Boomerang Calendar - Smart Calendar Assistant for Gmail | Boomerang Calendar

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Doodle - Make meetings happen. With Doodle, scheduling becomes quick and easy.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!