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Whatfix VS openKB

Compare Whatfix VS openKB and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Whatfix logo Whatfix

Whatfix Enterprise: Enhancing self-service capability of any web product

openKB logo openKB

openKB is a Markdown Knowledge base application (FAQ) built with Nodejs and ExpressJS.
  • Whatfix Landing page
    Landing page //
    2023-06-14
Not present

Whatfix features and specs

  • Ease of Use
    Whatfix offers an intuitive user interface that makes it simple for administrators to create, manage, and deploy in-app guidance and support content without the need for extensive technical skills.
  • Customization Options
    The platform provides extensive customization options, allowing companies to tailor the digital adoption solutions to fit their brand and user needs, ensuring a seamless experience.
  • Analytics and Insights
    Whatfix provides detailed analytics and insights that help organizations track user behavior, measure the effectiveness of their guidance, and make data-driven decisions to improve user engagement.
  • Integration Capabilities
    Whatfix integrates well with a variety of enterprise applications like CRM systems, HR software, and LMS systems, providing a seamless workflow across different tools.
  • Multi-Language Support
    The tool supports multiple languages, which is beneficial for global organizations needing to provide localized content to their diverse user base.
  • Customer Support
    Whatfix is known for its strong customer support, including comprehensive documentation, training resources, and responsive customer service.

Possible disadvantages of Whatfix

  • Cost
    Whatfix can be expensive for small to medium-sized enterprises, especially when compared to other digital adoption platforms.
  • Learning Curve
    Despite being user-friendly, there can be an initial learning curve for new administrators or those unfamiliar with digital adoption platforms.
  • Performance Issues
    Some users have reported occasional performance issues, such as lag or slow response times, especially when integrated with multiple complex systems.
  • Limited Offline Functionality
    Whatfix primarily offers cloud-based solutions, which means that offline functionality is limited or non-existent, potentially impacting users in environments with unstable internet access.
  • Customization Complexity
    While customization options are extensive, they can be complex to implement fully, requiring users to have a deeper understanding of the platform's capabilities and sometimes involving professional services.
  • User Permission Management
    Managing user permissions and roles can be cumbersome, especially in larger organizations with a complex hierarchy and a need for granular access control.

openKB features and specs

  • Open Source
    openKB is open source, meaning it's free to use and you can modify the source code to suit your needs.
  • Self-Hosted
    You have complete control over your data and the environment as it is self-hosted.
  • Markdown Support
    Allows you to write articles and documentation using Markdown, which is widely used for formatting plain text.
  • Search Functionality
    Includes search functionality to easily find articles or topics within the knowledge base.
  • Easy Installation
    Generally easy to install and set up, especially if you are familiar with Node.js applications.

Possible disadvantages of openKB

  • Maintenance
    As it is self-hosted, you are responsible for maintaining and updating the software.
  • Technical Expertise
    Requires some level of technical expertise to install, configure, and manage.
  • Limited Features
    Compared to some commercial solutions, openKB might lack advanced features like user analytics or multi-language support.
  • Community Support
    Being a less popular open source project, community support may not be as readily available or extensive as with more popular projects.

Analysis of Whatfix

Overall verdict

  • Overall, Whatfix is considered a good solution for organizations looking to improve software adoption rates and user engagement. It is praised for its ease of use, extensive support options, and ability to integrate with a wide range of software applications. However, some may require time to fully customize and implement the platform to suit their specific needs.

Why this product is good

  • Whatfix is a digital adoption platform that enhances user experience and engagement by providing in-app guidance, walkthroughs, and real-time support for various applications. Its features are designed to help businesses streamline software adoption by offering contextual help, which can reduce training costs and improve productivity.

Recommended for

  • Large enterprises looking to streamline software training and onboarding processes
  • Organizations aiming to reduce IT support queries
  • Companies seeking to improve user engagement and productivity with their software tools
  • Training and customer support teams in need of dynamic and interactive learning content

Whatfix videos

+ Add

Whatfix-Product-Led-Growth-Review

More videos:

  • Demo - whatfix Product Demo @ UnPluggd 7
  • Review - Why Whatfix ?

openKB videos

No openKB videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Whatfix and openKB)

Whatfix

openKB

Digital Adoption
100 100%
Digital Adoption
0% 0
Knowledge Base
0 0%
Knowledge Base
100% 100
User Engagement
100 100%
User Engagement
0% 0
Note Taking
0 0%
Note Taking
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Whatfix and openKB

Whatfix Reviews

The 7 Best WalkMe Alternatives in 2023
Whatfix is a versatile onboarding platform that brings personalized user flows, contextual help, and seamless integration with CRM and LMS platforms to the table. If you're after a solution that can easily fit into your existing tech stack, Whatfix is definitely worth checking out.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com
Appcues Alternatives and Competitors
Cons: Creating the onboarding content can be done without coding yet you still required to know CSS knowledge for customization. On top of that installation is going to be much harder because Whatfix is an on-premise tool. In order to start gathering data, you are going to need some google analytics integration and their integration process is bit complex.
Source: blog.userguiding.com

openKB Reviews

We have no reviews of openKB yet.
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Social recommendations and mentions

Based on our record, Whatfix seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Whatfix mentions (3)

  • Too many customers to handle
    To facilitate these changes, we invested in various CS tools such as- Whatfix for in-app communication- Confluence for knowledge base management- Intercom for customer ticket handling- ZapScale for customer health management and customer visibility- and Slackfor streamlined interactions. Source: over 2 years ago
  • Learn & bypass Content Security Policy using HTTP Response Header
    Many SaaS products, such as A/B testing tools (e.g. Adobe Target, Optimizely, and AbTasty), recommendation engines (e.g. Outbrain), and customer feedback & onboarding tools (e.g. Whatfix, Appcues), among others, alter the user experience on websites. If you are from a SaaS Company and your Javascript tag is installed on external websites, keep reading! - Source: dev.to / almost 3 years ago
  • Onboarding new Salesforce Users / Lightning Users
    You can check out Whatfix (https://whatfix.com/). Source: over 3 years ago

openKB mentions (0)

We have not tracked any mentions of openKB yet. Tracking of openKB recommendations started around Mar 2021.

What are some alternatives?

When comparing Whatfix and openKB, you can also consider the following products

WalkMe - WalkMe is a game-changing platform that instantly simplifies the online user experience.

HowHive - Knowledgebases for teams and companies of all sizes. Knowledge sharing and finding made simple.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Raneto - Open source, flat-file Knowledgebase platform that uses static Markdown files

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

GitBook - Modern Publishing, Simply taking your books from ideas to finished, polished books.

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