Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Webs. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
But....recently our website host (webs.com) sold out to VistaPrint and some entity that VistaPrint now uses to host websites. I got an email today saying that the AB of Seattle site will be deleted on August 30, 2023 if I don't sign us up with them at a minimum of $27 a month. Really? I can get WordPress for AB of Seattle dot com without ads at about eight bucks a month. We have been with Webs dot com since we... Source: 10 months ago
I found this website that that a guy says he has it, and seems to be updated recently. The person says to contact him about trades, and then leaves absolutely no contact information on his entire site. Its made on webs.com so you cant even get a default email address, it just goes to the main site. If anyone knows how to get into contact with him, that would be appreciated. It looks like his name is PJ. Source: 11 months ago
Webs.com went around when I was in middle school, back before 2012. Source: over 1 year ago
I was thinking of using webs.com Does anyone have experience with that platform? Source: about 2 years ago
Drool and Discuss was also the name of the original webs.com forum. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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