WebRTC VS Freshdesk

WebRTC Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

WebRTC mentions (45)

• WebSocket vs. HTTP communication protocols

  You might also consider assessing complementary or alternative technologies; WebSocket and HTTP aren’t the only options when it comes to real-time communication, after all. WebRTC is similar to WebSocket, with the key difference being that it’s used to implement peer-to-peer connections without relying on a server. That can be especially helpful for video calls, allowing participants to communicate directly... - Source: dev.to / 3 months ago

• Wishing Upon A Star with Web AR for Disney’s Wish

  We use WebRTC to gain access to a user’s camera and microphone using the getUserMedia method. Typically, I would gain access to both of these from the same call. However, our experience requires the camera to flip from facing the environment to facing the user and I noticed that the small period of time the flip occurred (and microphone wasn’t available) contributed to a bit of audio lagging in the final recorded... - Source: dev.to / 5 months ago

• Create a SwiftUI Video Streaming App With Fun Emoji Reactions

  Low latency streaming (<500ms): The Video SDK's infrastructure is built with WebbRTC, which helps to deliver secure and ultra-low latency video streams to all audiences at different bandwidths. - Source: dev.to / 8 months ago

• Develop a Video Chat App with WebRTC, Socket.IO, Express and React.

  Web Real-Time Communication (WebRTC) is a technology developed by Google in 2013 for peer-to-peer communication. WebRTC enables web browsers to capture audio, video, exchange data, and teleconferencing without plugins or intermediaries. WebRTC achieve these through APIs and protocols that interact with one another. WebRTC media streaming when used with SocKet.IO will produce an application that streams media and... - Source: dev.to / 8 months ago

• Live video streaming app

  Possibly you what to look into WebRTC: https://webrtc.org/. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago