Software Alternatives & Reviews

WebRTC VS Zendesk

Compare WebRTC VS Zendesk and see what are their differences

WebRTC logo WebRTC

WebRTC is a free, open project that enables web browsers with Real-Time Communications (RTC) capabilities via simple JavaScript APIs. The WebRTC components have been optimized to best serve this purpose.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • WebRTC Landing page
    Landing page //
    2022-09-19
  • Zendesk Landing page
    Landing page //
    2022-03-08

WebRTC videos

Google WebRTC project update & Stadia review

More videos:

  • Tutorial - WebRTC Tutorial - How does WebRTC work?
  • Demo - Use Case - WebRTC Bill Review Demo

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to WebRTC and Zendesk)
Communication
100 100%
0% 0
Customer Support
0 0%
100% 100
Group Chat & Notifications
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WebRTC and Zendesk

WebRTC Reviews

SignalR Alternatives
SignalR is basically used to allow connection between client and server or vice-versa. It is a type of bi-directional communication between both the client and server. SignalR is compatible with web sockets and many other connections, which help in the direct push of content over the server. There are many alternatives for signalR that are used, like Firebase, pusher,...
Source: www.educba.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, WebRTC should be more popular than Zendesk. It has been mentiond 45 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WebRTC mentions (45)

  • WebSocket vs. HTTP communication protocols
    You might also consider assessing complementary or alternative technologies; WebSocket and HTTP aren’t the only options when it comes to real-time communication, after all. WebRTC is similar to WebSocket, with the key difference being that it’s used to implement peer-to-peer connections without relying on a server. That can be especially helpful for video calls, allowing participants to communicate directly... - Source: dev.to / 3 months ago
  • Wishing Upon A Star with Web AR for Disney’s Wish
    We use WebRTC to gain access to a user’s camera and microphone using the getUserMedia method. Typically, I would gain access to both of these from the same call. However, our experience requires the camera to flip from facing the environment to facing the user and I noticed that the small period of time the flip occurred (and microphone wasn’t available) contributed to a bit of audio lagging in the final recorded... - Source: dev.to / 5 months ago
  • Create a SwiftUI Video Streaming App With Fun Emoji Reactions
    Low latency streaming (<500ms): The Video SDK's infrastructure is built with WebbRTC, which helps to deliver secure and ultra-low latency video streams to all audiences at different bandwidths. - Source: dev.to / 8 months ago
  • Develop a Video Chat App with WebRTC, Socket.IO, Express and React.
    Web Real-Time Communication (WebRTC) is a technology developed by Google in 2013 for peer-to-peer communication. WebRTC enables web browsers to capture audio, video, exchange data, and teleconferencing without plugins or intermediaries. WebRTC achieve these through APIs and protocols that interact with one another. WebRTC media streaming when used with SocKet.IO will produce an application that streams media and... - Source: dev.to / 8 months ago
  • Live video streaming app
    Possibly you what to look into WebRTC: https://webrtc.org/. Source: about 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing WebRTC and Zendesk, you can also consider the following products

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WebEx - Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ClickMeeting - Collaborate with partners and clients using ClickMeeting professional web conferencing software. Try it now, FREE!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!