Webmin Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Webmin mentions (16)

• Cockpit: Web-based graphical interface for servers

  What about webmin? I used it in the past, it has plenty of modules and parse config, so you can edit them by hand too. https://webmin.com/. - Source: Hacker News / 8 months ago

• Cockpit: Web-based graphical interface for servers

  Why use this when Webmin has done the job for decades? https://webmin.com/. - Source: Hacker News / 8 months ago

• Total beginner here, trying to find an alternative to something like windows “storage spaces”

  Https://webmin.com/ can be used as a GUI for mdadm if you're not comfortable with a console. Source: about 1 year ago

• ESXI on old desktop

  If you want to roll your own virtualisation box, I would suggest either Debian or OpenSUSE TW with one of these tools, for everything else, I suggest Webmin. Source: about 1 year ago

• Cant figure out how my disk pace is spread

  You could also just install webmin https://webmin.com and use the web-interface to resize your logical volumes and volume groups... Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago