Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CyberPanel Reviews

1. Petar Kolev

   almost 3 years ago

   Have a many problems, from installation to futures that is not OK or are missing (compared to other alternatives) and it's free only if you are Linux "guru". If you are not guru everything stop to work in the moment when you stop to pay "cloud" assistance (literally hours later) even if configuration and all setting are has previously been made, tuned and managed by the "professionals" of CyberPanel. If you have more accounts, they make you switch to Enterprise and the more expensive support (even if you only have 1 ticket) ... your support leaves and shuts down even if the server is down (through their fault). Not to mention the complaint and correct attitude ... I am very disappointed and do not recommend!

   👎 Cons:    Bugs|Missing some functions on budgeting|Minimal documentation|Missing alerts on containers
2. Vu Tru So

   | Administrator at Vu Tru So | almost 3 years ago
   The best Web Control Panels

   I love CyberPanel, easy to use, nice working.

3. John

   almost 3 years ago
   The product does not exist

   The site took my email details and never sent an activation code. Probably a SPAM site.

   🏁 Competitors:

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

CyberPanel mentions (12)

• Plesk to Free hosting manager

  Try to explore cyberpanel.net if that fit your requirements. Source: about 1 year ago

• Recommend free good web hosting control panel for linode vps 1 GB ram

  You can use https://www.cloudpanel.io/ or https://cyberpanel.net/. Source: about 1 year ago

• Install CyberPanel behind NPM Proxy

  It is recomemyand will or work installing CyberPanel behind proxy? Source: about 1 year ago

• Best Cpanel alternative in 2023 to manage multiple domains?

  I have used cyber panels I can't regret up to now—very stable and good community. https://cyberpanel.net/. Source: over 1 year ago

• I'm looking for a free web control panel (np if it's paid and cheap) -for one account- that contains at least these features..

  I have used cyberpanel for a bit, needs little bit of work but does the job and should have everything you’re looking for. Source: over 1 year ago