Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

cPanel Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

cPanel mentions (19)

• The 2024 Web Hosting Report

  This category dates back to the “control panel” era of tools that are still used on shared VM hosts, such as cPanel. These tools automate common functions such as managing authentication, deployment of databases, etc. - Source: dev.to / 4 months ago

• A few general questions about starting out.

  Most Likely scenario is that your client is using a service with something like cPanel setup. This is where they would get or set-up access credentials for you to then transfer the files via sftp. Essentially the same as copying files onto another hard drive, but over the internet. Source: about 1 year ago

• Cloud VPS cPanel/WHM

  There is a way. Go to cpanel.net and buy a cPanel Pro for 30 accounts or an admin for 5 accounts or a solo for 1 account only. Source: over 1 year ago

• What according to u is Easy Linux distribution for hosting sites?

  If you aren't in this to learn a lot, you may want to also consider a web hosting control panel like cPanel (not free), DirectAdmin(not free), webmin + virtualmin (free for multiple sites, virtualmin Pro is not free), Centos webpanel (not FOSS but free for non-Pro), Hestia control panel (FOSS), Plesk Obsidian (not free). Source: over 1 year ago

• orangewebsite.com worth it?

  Cpanel.net is their website, but they don't have any training courses that I know of. Source: almost 2 years ago