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Vocalcom VS Zendesk

Compare Vocalcom VS Zendesk and see what are their differences

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Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Vocalcom Landing page
    Landing page //
    2023-02-09
  • Zendesk Landing page
    Landing page //
    2024-05-06

Vocalcom

Website
vocalcom.com
Pricing URL
-
Release Date
1996 January
Startup details
Country
France
State
Ile-de-France
City
Paris
Founder(s)
Anthony Dinis
Employees
250 - 499
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
Release Date
-
Edit details

Vocalcom features and specs

  • Omnichannel Capabilities
    Vocalcom supports multiple communication channels including voice, email, chat, and social media, allowing for seamless customer interactions across various platforms.
  • Ease of Use
    The user interface is designed to be intuitive and user-friendly, making it easy for agents and managers to navigate and operate the system.
  • Cloud-based
    Being a cloud-based solution, Vocalcom offers scalability and flexibility, allowing businesses to adjust their communication needs without significant hardware investments.
  • Advanced Reporting and Analytics
    Vocalcom provides robust reporting and analytics features, enabling businesses to gain deep insights into their customer service performance and make data-driven decisions.
  • Integrations
    The platform offers seamless integrations with various CRM systems and other business tools, enhancing workflow efficiency and data synchronization.

Possible disadvantages of Vocalcom

  • Cost
    Some users may find the pricing to be on the higher side, especially for small businesses with limited budgets.
  • Learning Curve
    While the interface is user-friendly, some advanced features may require training and time to fully master, posing a challenge for some users.
  • Customer Support
    There are mixed reviews regarding customer support responsiveness and effectiveness, which can be a critical aspect for businesses relying heavily on the platform.
  • Customization Limits
    While Vocalcom offers a range of features, highly specific or unique customization needs may not be fully met by the existing options.
  • Dependence on Internet Connection
    As a cloud-based solution, the performance of Vocalcom heavily depends on the quality of the internet connection, which can be a drawback in areas with unreliable connectivity.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Vocalcom

Overall verdict

  • Vocalcom is generally considered to be a solid platform for customer experience and contact center solutions.

Why this product is good

  • Vocalcom offers a range of features including omnichannel support, advanced analytics, and integration capabilities that help businesses improve customer interactions and increase efficiency. Users appreciate its user-friendly interface and robust performance.

Recommended for

    Vocalcom is recommended for businesses looking for a comprehensive contact center solution that can support various communication channels and deliver enhanced customer engagement. It is particularly suited for customer service teams in mid to large-sized enterprises seeking to streamline their operations.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Vocalcom videos

+ Add

[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Vocalcom and Zendesk)

Vocalcom

Zendesk

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Vocalcom and Zendesk

Vocalcom Reviews

We have no reviews of Vocalcom yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vocalcom mentions (0)

We have not tracked any mentions of Vocalcom yet. Tracking of Vocalcom recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Vocalcom and Zendesk, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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