Software Alternatives & Startups
Register | Login

Usetiful VS Delighted

Compare Usetiful VS Delighted and see what are their differences

Usetiful

Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.

Rating
4.5 · 2 reviews
Pricing
Freemium Free trial €29 / Monthly
Promote on VibeVoted
Alternatives Is it good?
Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Promote on VibeVoted
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored

Which is more popular?

Based on our record, Delighted seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
User Onboarding And Engagement popularity
100% vs 0%
alternatives listed
129 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Usetiful
Delighted
Website usetiful.com delighted.com
Pricing
Freemium Free trial €29 / Monthly Official pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Platforms
Web Browser Google Chrome Cross Platform JavaScript Mobile React Native +4
—
Company Startup from the Czech Republic 2013
Listed in
Digital Adoption User Onboarding And Engagement User Engagement User Experience Customer Experience Management Other User Engagement And Feedback Self Service Support User Onboarding +5
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6

About Usetiful and Delighted

In their own words, as submitted to SaaSHub.

Usetiful
Delighted

Usetiful bridges the gap between users and digital systems. Guided tours and smart tips allow users to master any software system from day one. Usetiful provides interactive product tours and smart tips into your application, improving user adoption and conversions instantly.

Read more about Usetiful

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

Features and specs

What each product offers, as listed by its team.

Usetiful 12 features
Delighted 11 features
  • Product Tours
    interactive guided tours
  • Checklists
    user onboarding checklists
  • Hotspot beacons
    pulsating elements to draw user's attention without being intrusive
  • Microsurveys
    gather user feedback seamlessly
  • Smart Tips
    contextual guidance and validation
  • Assistant widget
    customer self help
  • Easy to Set-up and use
    less than 5 min setup
  • Employee onboarding
    employee tutorials and checklist
  • Knowledge Base portal
    public self-help portal
  • Native mobile guides
    support for native mobile
  • Feature tracking
    tracking of feature adoption by user segments or individual users
  • Integrations
    connect onboarding flows to wider company operations
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Analysis

An editorial look at what each product does well and who it suits.

Usetiful
Delighted

Overall verdict

  • Usetiful is considered a good solution for businesses looking to optimize user onboarding and enhance the customer experience. Its features cater well to both small startups and larger organizations needing to provide seamless user guidance.

Why this product is good

  • Usetiful is a digital adoption platform designed to help users onboard, train, and guide through applications with ease. It is known for its intuitive interface, customizable onboarding flows, and interactive product tours. This tool can enhance user engagement, reduce churn, and improve the learning curve for new software users.

Recommended for

    Usetiful is recommended for product managers, customer success teams, and training departments in companies that deploy software applications and seek to improve user onboarding, reduce support requests, or boost user satisfaction and retention.

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Videos

Walkthroughs and reviews on video.

Usetiful 5 videos + Add
Delighted 2 videos + Add

Embedded Banners

More videos

  • - Create product tours without coding with Usetiful
  • - User Onboarding Checklists by Usetiful
  • - Usetiful - Visual Editor Demo
  • - Usetiful Introduction Video

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Usetiful
Delighted
100% 100%
User Onboarding And Engagement
0% 0%
0% 0%
Customer Feedback
100% 100%
100% 100%
User Engagement
0% 0%
0% 0%
Surveys
100% 100%

Questions & Answers

As answered by people managing Usetiful and Delighted.

What makes your product unique?

Usetiful's answer

  • Usetiful works with native mobile - serving clients on all of their platforms
  • Usetiful is affordable - offering a free-forever plan and scalable business offerings
  • Usetiful "just works" - supporting wide range of corner cases, including exotic Single Page Applications or iFrames
  • Usetiful is secure - not only ISO27001 certified, HIPAA and GDPR compliant. But also able to run on-premise for security-intense clients

Who are some of the biggest customers of your product?

Usetiful's answer

-Audi -DHL -DPD -Konica Minolta -Foodora -e27 -Nanyang Technological University -iChef

User comments

Share your experience with using Usetiful and Delighted. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Usetiful 4.5 · 2 reviews
Delighted no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Usetiful 0 mentions
Delighted 2 mentions

Tracking Usetiful since Mar 2021.

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: over 5 years ago

Alternatives to Usetiful and Delighted

When comparing Usetiful and Delighted, you can also consider the following products.

  • Appcues

    Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

    Compare Appcues to Usetiful or Delighted:

    Appcues vs Usetiful Appcues vs Delighted
  • Survicate

    Collect feedback on your website and find out more about your visitors.

    Compare Survicate to Usetiful or Delighted:

    Survicate vs Usetiful Survicate vs Delighted
  • UserGuiding

    Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

    Compare UserGuiding to Usetiful or Delighted:

    UserGuiding vs Usetiful UserGuiding vs Delighted
  • AskNicely

    Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

    Compare AskNicely to Usetiful or Delighted:

    AskNicely vs Usetiful AskNicely vs Delighted
  • Userlane

    Userlane helps healthcare, financial services, manufacturing, and pharma organizations close the gap between deploying software and AI and people using it well. See where technology creates friction. Fix it in context. Prove it worked.

    Compare Userlane to Usetiful or Delighted:

    Userlane vs Usetiful Userlane vs Delighted
  • Wootric

    Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

    Compare Wootric to Usetiful or Delighted:

    Wootric vs Usetiful Wootric vs Delighted
Loading...