Software Alternatives, Accelerators & Startups

UserVoice VS Webiny

Compare UserVoice VS Webiny and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Webiny logo Webiny

The Enterprise CMS platform that you can host on your cloud
  • UserVoice Landing page
    Landing page //
    2023-10-14
  • Webiny Landing page
    Landing page //
    2022-11-21

Open-source serverless enterprise CMS platform. Includes a headless CMS, page builder, form builder, and file manager. Easy to customize and expand. Deploys to AWS.

UserVoice

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
United States

Webiny

Website
webiny.com
$ Details
freemium
Platforms
Web REST API Cloud Amazon GraphQL API JavaScript TypeScript Node JS ReactJS AWS
Release Date
2018 June
Startup details
Country
United Kingdom
City
London
Employees
1 - 9

UserVoice features and specs

  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages of UserVoice

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

Webiny features and specs

  • Advanced Publishing Workflow
  • headless cms
  • Page Builder
  • Form builder
  • File manager
  • Multi-tenant
  • OKTA integration
  • Advanced roles and permissions

Analysis of UserVoice

Overall verdict

  • UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.

Why this product is good

  • UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.

Recommended for

    UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.

Analysis of Webiny

Overall verdict

  • Webiny is a solid choice for organizations and developers looking to leverage serverless technology for their web projects. It provides a comprehensive suite of tools for developing and managing modern web applications efficiently.

Why this product is good

  • Webiny is considered a good option for those looking to build serverless applications and websites. It is built on top of the Jamstack architecture and offers features like a headless CMS, page builder, form builder, and file manager. The platform's serverless nature allows for scalability, cost-efficiency, and ease of maintenance. Additionally, it is open-source, which means a supportive community and potential for customization.

Recommended for

  • Developers seeking a serverless platform for web development
  • Businesses looking for an open-source headless CMS
  • Projects that need scalable and cost-effective infrastructure
  • Teams that want a robust solution for building dynamic websites and applications

UserVoice videos

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Webiny videos

How To Write Content and Create Models

More videos:

  • Demo - How to Create New Fields for the Headless CMS
  • Review - Webiny - Serverless CMS
  • Review - Join The Serverless CMS Revolution For Your Next Website With Webiny (Onboarding and Review)

Category Popularity

0-100% (relative to UserVoice and Webiny)
Customer Feedback
100 100%
0% 0
Developer Tools
0 0%
100% 100
User Feedback
100 100%
0% 0
CMS
0 0%
100% 100

User comments

Share your experience with using UserVoice and Webiny. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserVoice and Webiny

UserVoice Reviews

10 Best Canny Alternatives and Competitors in 2025
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. โš’๏ธ
Source: clickup.com
17 Best Canny Alternatives in 2024
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.
Source: supahub.com
30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes โ€“ the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Webiny Reviews

We have no reviews of Webiny yet.
Be the first one to post

Social recommendations and mentions

Based on our record, UserVoice should be more popular than Webiny. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 3 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, โ€œOh yeah, I hacked that together; it was cool but with a few bugs.โ€. - Source: dev.to / over 4 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
View more

Webiny mentions (4)

  • Struggling to find the right CMS choice for an ecommerce project
    Even Strapi needs to be hosted somewhere, and that usually involves a recurring fee. I've had great success over the past 2 years building blogs using http://webiny.com, and because they get low traffic, I've only ever had 1 bill from AWS that was around 80 cents US. Source: about 4 years ago
  • I am looking for a (open-source) headless cms to use for small to medium client projects.
    Strapi is awesome, I've been a fan of the project since its early days. However, I've been closely watching Webiny too. It's easier to host because you don't have to worry about running Docker containers or installing MongoDB on your local machine. Instead you put it on your AWS account (can be done with a few clicks), define your content models once it's there and you then only pay for usage. http://webiny.com. Source: over 4 years ago
  • Whatโ€™s your top CMS choice?
    Yeah I hear you, SAAS CMS platforms can get prohibitively expensive really quickly after the initial free tier expires. I've found hosting Strapi (or similar) on Heroku has saved me the cost of keeping a server instance running, which usually would cost $5-10 per month. However, the most cost effective for me so far has been Webiny. It's serverless so you install it on AWS and typically don't pay as much (if... Source: over 4 years ago
  • What should I use to build my new project?
    Otherwise if you want a framework to build on, there's Redwood (which works particularly well on Netlify and Vercel) or Webiny (for AWS, Azure and others). - Source: dev.to / about 5 years ago

What are some alternatives?

When comparing UserVoice and Webiny, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Ionic Creator V2 - Build better mobile apps, faster

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Payload CMS - Headless CMS and Application Framework built with Node.js, React and MongoDB

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Strapi - Manage any content. Anywhere. The leading open-source headless CMS. 100% JavaScript / TypeScript and fully customizable.