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UserVoice VS MapQuest

Compare UserVoice VS MapQuest and see what are their differences

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HearBack helps businesses collect and manage customer feedback to improve their Google reviews and online reputation. featured
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

MapQuest logo MapQuest

Official MapQuest website, find driving directions, maps, live traffic updates and road conditions. Find nearby businesses, restaurants and hotels. Explore!
  • UserVoice Landing page
    Landing page //
    2023-10-14
  • MapQuest
    Image date //
    2024-01-08

UserVoice features and specs

  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages of UserVoice

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

MapQuest features and specs

  • User-Friendly Interface
    MapQuest offers an easy-to-navigate interface that is accessible to users of all experience levels.
  • Multiple Route Options
    Provides different routes to choose from, including the fastest and shortest options, helping users decide the best path to their destination.
  • Real-Time Traffic Updates
    Offers live traffic updates, helping users avoid congestion and find the quickest routes.
  • Accurate Directions
    MapQuest is known for providing reliable and accurate driving, walking, and public transportation directions.
  • Additional Features
    Includes extra features like local business search, hotel bookings, gas price comparisons, and weather updates.

Possible disadvantages of MapQuest

  • Advertisements
    The site can be cluttered with ads that may detract from the user experience.
  • Limited Global Coverage
    While comprehensive in North America, it may lack detailed maps and features for other regions compared to its competitors.
  • Mobile App Performance
    The mobile app could be slower and less responsive compared to other navigation apps.
  • Fewer Updates
    May not receive map and feature updates as frequently as some leading competitors, potentially leading to outdated information.
  • Dependence on Internet Connection
    No robust offline functionality, making it less useful in areas with poor or no internet connectivity.

Analysis of UserVoice

Overall verdict

  • UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.

Why this product is good

  • UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.

Recommended for

    UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.

Analysis of MapQuest

Overall verdict

  • MapQuest is a solid option for those seeking an alternative to more mainstream mapping services. Its reliability, ease of use, and additional features make it a viable choice for many users, especially those looking for specific functionalities like fuel cost calculation and printable maps.

Why this product is good

  • MapQuest is a reliable online mapping service known for its extensive history in web-based navigation. It offers features such as driving directions, route planners, and real-time traffic updates which are useful for travelers. The platform also provides options for local business searches, fuel price comparisons, and integration with other services. Overall, it is a comprehensive tool for both everyday commuters and travelers alike.

Recommended for

  • Travelers needing printed routes
  • Users looking for fuel price comparisons
  • Individuals interested in real-time traffic updates
  • Those seeking a simple and straightforward mapping tool

UserVoice videos

+ Add

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

MapQuest videos

+ Add

Waze vs Google Maps vs Apple Maps vs Mapquest!

More videos:

  • Review - What Happened to MapQuest? - The Decline of MapQuest...
  • Review - Mapquest Brief Overview

Category Popularity

0-100% (relative to UserVoice and MapQuest)

UserVoice

MapQuest

Customer Feedback
100 100%
Customer Feedback
0% 0
Maps
0 0%
Maps
100% 100
User Feedback
100 100%
User Feedback
0% 0
Web Mapping
0 0%
Web Mapping
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserVoice and MapQuest

UserVoice Reviews

10 Best Canny Alternatives and Competitors in 2025
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. โš’๏ธ
Source: clickup.com
17 Best Canny Alternatives in 2024
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.
Source: supahub.com
30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes โ€“ the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

MapQuest Reviews

7 Alternatives to Google Maps for Navigation
MapQuest is a mapping application that has been around since the early 90s. That doesnโ€™t mean itโ€™s good. Even though it has a bit of a dated interface, MapQuest gives you search options for addresses, points of interest, and specific businesses.
Source: gisgeography.com
8 Best Roadtrippers Alternatives for Efficient Trip Planning in 2023
In conclusion, while Roadtrippers offers a great way to plan road trips, there are several excellent alternatives available to cater to diverse travel needs. From the sophisticated route optimization of MapQuest to the collaborative planning of Wanderlog, and the comprehensive navigation features of inRoute and TripIt, each alternative brings its own strengths to the table.
Source: www.upperinc.com
Going Beyond: The Best Alternatives to Google Maps in 2024
If you use public transport to travel between places, MapQuest is an excellent alternative to Google Maps worth trying. As an online mapping service and an app for Android and iOS smartphones, MapQuest allows you to find the best local transportation available along your route. In addition, the mobile app will enable you to book a cab directly. With MapQuest, youโ€™ll also get...
Source: stratoflow.com
Top 15 Google Maps Alternatives (2024 Edition)
You can plan a route with a MapQuest route planner if you want an age-old mapping tool like Google Maps.
Source: blog.route4me.com
9 Google Maps Alternatives to Use in 2022
If you are someone who uses public transport to commute between places, then MapQuest is a great Google Maps alternative to try out. Available as a web-based mapping service and an app for android and iOS smartphones, MapQuest enables you to find the best local transportation service available on your route and also presents you with an option to reserve a cab directly from...
Source: geekflare.com

Social recommendations and mentions

Based on our record, UserVoice seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 3 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, โ€œOh yeah, I hacked that together; it was cool but with a few bugs.โ€. - Source: dev.to / over 4 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
View more

MapQuest mentions (0)

We have not tracked any mentions of MapQuest yet. Tracking of MapQuest recommendations started around Mar 2021.

What are some alternatives?

When comparing UserVoice and MapQuest, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Maps - Find local businesses, view maps and get driving directions in Google Maps.

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Mapbox - An open source mapping platform for custom designed maps. Our APIs and SDKs are the building blocks to integrate location into any mobile or web app.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Earth Pro - Google Earth Pro allows you fly anywhere around the earth to view satellite imagery, maps, 3D building, and terrain, from galaxies in outer space to the canyons of the ocean.

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