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UserVoice VS Draft.js

Compare UserVoice VS Draft.js and see what are their differences

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UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Draft.js logo Draft.js

Rich Text Editor Framework for React
  • UserVoice Landing page
    Landing page //
    2023-10-14
  • Draft.js Landing page
    Landing page //
    2022-03-29

UserVoice features and specs

  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages of UserVoice

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

Draft.js features and specs

  • Rich Text Editing
    Draft.js provides a powerful framework for building rich text editors with a high level of customization, allowing developers to implement various formatting and styling options with ease.
  • Immutable.js Integration
    Draft.js uses Immutable.js to manage editor state, which can lead to improved performance and easier state management, as it helps avoid unnecessary re-renders and mutations.
  • Extensibility
    The library offers the ability to create custom blocks, decorations, and plugins, enabling developers to extend and tailor the editor's behavior to their specific needs.
  • Facebook Support
    Draft.js is developed and maintained by Facebook, which suggests a certain level of reliability and indicates a strong backing in terms of updates and community support.
  • Comprehensive Documentation
    The library is well-documented, with comprehensive guides and examples that help developers get started quickly and understand the full potential of the framework.

Possible disadvantages of Draft.js

  • Complexity
    Draft.js has a steep learning curve, especially for developers who are not familiar with React or Immutable.js, as it requires understanding its unique architecture and concepts.
  • Bundle Size
    The inclusion of Immutable.js can lead to a larger bundle size for web applications, which might be a concern for developers aiming for minimalistic and fast-loading applications.
  • Limited Built-in Features
    Draft.js provides a basic editor out of the box, which means developers often need to implement or find third-party plugins for advanced features like tables, embedded media, or collaborative editing.
  • Customizability Overhead
    While high customizability is a strength, it also means that basic implementations may involve more boilerplate code and setup compared to other, more out-of-the-box solutions.
  • Sparse Updates
    Draft.js does not receive updates as frequently as some other open-source projects, which can lead to uncertainty around the timeline for bug fixes or new feature implementations.

Analysis of UserVoice

Overall verdict

  • UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.

Why this product is good

  • UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.

Recommended for

    UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.

UserVoice videos

+ Add

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Draft.js videos

+ Add

Live coding – Draft.js copy-paste fix

Category Popularity

0-100% (relative to UserVoice and Draft.js)

UserVoice

Draft.js

Customer Feedback
100 100%
Customer Feedback
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
User Feedback
100 100%
User Feedback
0% 0
Text Editors
0 0%
Text Editors
100% 100

User comments

Share your experience with using UserVoice and Draft.js. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserVoice and Draft.js

UserVoice Reviews

10 Best Canny Alternatives and Competitors in 2025
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. ⚒️
Source: clickup.com
17 Best Canny Alternatives in 2024
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.
Source: supahub.com
30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Draft.js Reviews

We have no reviews of Draft.js yet.
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Social recommendations and mentions

Based on our record, Draft.js should be more popular than UserVoice. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: almost 4 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, “Oh yeah, I hacked that together; it was cool but with a few bugs.”. - Source: dev.to / over 4 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
View more

Draft.js mentions (28)

  • Rebuilding a web text editor
    Therefore, we wanted to choose a low-level framework that would solve most of the issues related to text input. We settled on Draft.js, which was quite popular at the time (2020). All we had to do was integrate it into our current system, attach it to the data storage, and implement the ability to edit styles with our constructor—done. - Source: dev.to / 9 months ago
  • Introducing react-rte-light: A Lightweight Rich Text Editor for React
    Are you looking for a lightweight, flexible, and modern rich text editor for your React applications? Look no further! I'm excited to share react-rte-light, a TypeScript-based rich text editor built with Draft.js. It’s designed to work seamlessly with React 16.8 to 19, offering a minimal-dependency alternative to heavier editors like React Quill. Whether you're building a blog platform, a note-taking app, or a... - Source: dev.to / about 1 year ago
  • Lexical 0.24 with Vanilla JS: Getting started
    Lexical is an open source project and considered the successor of Draft.js. It is primarily developed by Meta, licensed under MIT. It is not restricted to React, but supports Vanilla JS, too. The flexibility enables us to integrate it with other JS libraries such as Svelte and Vue. - Source: dev.to / over 1 year ago
  • Ask HN: Is there a licensable/free version of the "Substack" email editor?
    - https://draftjs.org/ If you're talking about liking the full experience with settings and previews, that I'm afraid is all custom built. I can't imagine an open source reusable one being out there, but I could be wrong! - Source: Hacker News / almost 2 years ago
  • Which Rich Text Editor to use ?
    I've always used Quill and always satisfied with it. It can be adapted to React Native as well. Despite the most popular RTE is Draft js it has some limitations on mobile. Source: about 3 years ago
View more

What are some alternatives?

When comparing UserVoice and Draft.js, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Quill - Powerful, API-driven rich text editor

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Next.js - A small framework for server-rendered universal JavaScript apps

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ProseMirror - A toolkit for building rich-text editors on the web

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