UserVoice
Canny.io
Freshdesk
Intercom
tawk.to
LiveAgent
UseResponse
Zendesk
CloudMapper
Archium.io
Structurizr
IcePanel
DeployHub
draw.io
Lucidscale
Enterprise Architect
UserVoice CloudMapperUserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.
Based on our record, UserVoice should be more popular than CloudMapper. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: almost 4 years ago
- Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, โOh yeah, I hacked that together; it was cool but with a few bugs.โ. - Source: dev.to / over 4 years ago
Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
Link for the lazy: https://github.com/duo-labs/cloudmapper. Source: about 5 years ago
If you are looking for self hosted alternatives, you can have a look at AWS Perspective (Setup is a bit complicated) & Cloudmapper. Source: over 5 years ago
You can use CloudMapper for some visualizations and CMDB but the diagram is kinda difficult and you have to put some effort into it. Source: over 5 years ago
Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Archium.io - Archium gives your team an interactive architecture model of your system, created automatically from your distributed tracing data.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Structurizr - Structurizr is a workspace editor that creates software architecture diagrams and documentation based on the C4 model.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
IcePanel - Collaborative modelling and diagramming tool based on the C4 model. Software architecture design made fun! ๐ง