
Marker.io
BugHerd
Userback
Canny.io
Bird Eats Bug
Hotjar
Pastel
Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Create blank files, custom file types, templates, whole batches, and reusable folder setups exactly where you are working on macOS.
Which is more popular?
Based on our record, Usersnap seems to be more popular. It has been mentioned 4 times since March 2021.
Website, pricing, platforms and company facts side by side.
|
|
|
|
|---|---|---|
| Website | usersnap.com | createfilesplus.com |
| Pricing | ||
| Platforms | ||
| Company | 2020 | Startup from the United States · 1 - 9 employees · 2026 |
| Listed in |
In their own words, as submitted to SaaSHub.


Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How? Feedback widgets with screen capture: makes your communication with users on...
CreateFiles+ adds the file creation workflow macOS should have had all along. Create a new file exactly where you are working, without opening TextEdit, saving-as, using Terminal, or dragging template files around. Use Finder right-click menus where macOS allows them, or fall back to the Finder...
What each product offers, as listed by its team.


An editorial look at what each product does well and who it suits.


Overall verdict
Why this product is good
Recommended for
Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.
Overall verdict
Why this product is good
Recommended for
Walkthroughs and reviews on video.
Usersnap - Grow your product with the clarity of customer feedback
More videos
CreateFiles+ Demo
How often each product is chosen within a category, 0–100% relative to the other.


As answered by people managing Usersnap and CreateFiles+.
CreateFiles+'s answer:
Xcode and Swift
CreateFiles+'s answer:
macOS should have created this feature out of the box but does not exist. Windows users have had this feature for over a decade. I created this to remove that gap for macOS users.
CreateFiles+'s answer:
I am not familiar with any competitors doing this today.
CreateFiles+'s answer:
Power Users, Developers, Productivity focused users, students, teachers, creators.
CreateFiles+'s answer:
Its brand new so that is yet to be determined.
CreateFiles+'s answer:
I have struggled with not having this capability in Finder for years and decided I would fix the problem for me and then see if other users would want the same solution.
Share your experience with using Usersnap and CreateFiles+. For example, how are they different and which one is better?
External articles and on-site reviews we used to compare the two products.


Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and...
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds...
We have no reviews of CreateFiles+ yet. Be the first one to post
Recommendations tracked on public social media and blogs since March 2021.


We are using User Snap. https://usersnap.com/. Source: over 3 years ago
Https://usersnap.com/ could be an option. - Source: Hacker News / about 4 years ago
Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: over 4 years ago
Tracking CreateFiles+ since Jun 2026.
When comparing Usersnap and CreateFiles+, you can also consider the following products.

Visual feedback and bug reporting tool for websites
Compare Marker.io to Usersnap or CreateFiles+:

BugHerd: The Website Feedback Tool for Agencies
Compare BugHerd to Usersnap or CreateFiles+:

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
Compare Userback to Usersnap or CreateFiles+:

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Compare Canny.io to Usersnap or CreateFiles+:

Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.
Compare Bird Eats Bug to Usersnap or CreateFiles+:

The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!
Compare Hotjar to Usersnap or CreateFiles+: