Software Alternatives, Accelerators & Startups

Usersnap VS Capture.dev

Compare Usersnap VS Capture.dev and see what are their differences

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Capture.dev logo Capture.dev

Capture everything developers need to fix bugs in a single click. Annotate issues directly on your website and send to Slack, Linear, Jira, Trello and more.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Capture.dev Landing page
    Landing page //
    2024-12-08
  • Capture.dev A bug report created with capture.dev
    A bug report created with capture.dev //
    2024-12-08
  • Capture.dev Inspecting network requests of a bug report
    Inspecting network requests of a bug report //
    2024-12-08
  • Capture.dev Viewing console logs of a bug report
    Viewing console logs of a bug report //
    2024-12-08

Capture.dev is a bug reporting widget for the web that takes the pain out of reporting bugs and giving feedback. It auto-captures all the technical details developers need, so your team can spend less time debugging and more time fixing.

Spotted a bug? Open the Capture widget and create a developer-friendly bug report in seconds right on your website.

  • Add visual feedback right on the page with marker-style annotations
  • Auto capture technical information like network requests and console logs
  • AI assistant automatically summarises technical logs so engineers can quickly prioritise issues
  • Add loom style video and audio feedback without leaving the page
  • Works on any site or browser, even mobile

Usersnap

$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January

Capture.dev

$ Details
paid Free Trial โ‚ฌ8.99 / Monthly (Unlimited bug reports)
Platforms
Browser Google Chrome
Release Date
2024 December
Startup details
Country
United Kingdom
City
London
Founder(s)
Jordan Burnett
Employees
1 - 9

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Capture.dev features and specs

  • Annotations
    Add your feedback directly on your website with marker-style annotations.
  • Multi-device support
    Works from any browser or device, including on mobile
  • AI summaries
    Summarise technical logs with AI to understand issues at a glance
  • Auto-capture
    Automatically captures technical info, like console logs, environment, and network requests, required by engineers for debugging.
  • Video feedback
    Add loom style video and audio feedback without leaving your site

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Usersnap videos

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Capture.dev videos

Capture.dev AI Review: 7 CRUCIAL Things You Need To Know (Best Just Released AI Software)

Category Popularity

0-100% (relative to Usersnap and Capture.dev)
Customer Feedback
100 100%
0% 0
Visual Bug Reports
71 71%
29% 29
User Feedback
100 100%
0% 0
Developer Tools
0 0%
100% 100

Questions and Answers

As answered by people managing Usersnap and Capture.dev.

What makes your product unique?

Capture.dev's answer:

  • Runs on any website, in any browser, so you can capture bugs from anywhere (including mobile devices)
  • AI summaries of technical logs make it easy for engineers to understand and prioritise issues at a glance
  • Automatically send bug reports to tools like Slack, Linear, Jira, Trello and more

User comments

Share your experience with using Usersnap and Capture.dev. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Capture.dev

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...

Capture.dev Reviews

We have no reviews of Capture.dev yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: over 2 years ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / about 3 years ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: over 3 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: about 4 years ago

Capture.dev mentions (0)

We have not tracked any mentions of Capture.dev yet. Tracking of Capture.dev recommendations started around Dec 2024.

What are some alternatives?

When comparing Usersnap and Capture.dev, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Marker.io - Visual feedback and bug reporting tool for websites

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will โค๏ธ you.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Frill - A better way to collect customer feedback

Pastel - Sticky note-based feedback collection tool for live websites