Software Alternatives, Accelerators & Startups

Userback VS Capture.dev

Compare Userback VS Capture.dev and see what are their differences

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Capture.dev logo Capture.dev

Capture everything developers need to fix bugs in a single click. Annotate issues directly on your website and send to Slack, Linear, Jira, Trello and more.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Capture.dev Landing page
    Landing page //
    2024-12-08
  • Capture.dev A bug report created with capture.dev
    A bug report created with capture.dev //
    2024-12-08
  • Capture.dev Inspecting network requests of a bug report
    Inspecting network requests of a bug report //
    2024-12-08
  • Capture.dev Viewing console logs of a bug report
    Viewing console logs of a bug report //
    2024-12-08

Capture.dev is a bug reporting widget for the web that takes the pain out of reporting bugs and giving feedback. It auto-captures all the technical details developers need, so your team can spend less time debugging and more time fixing.

Spotted a bug? Open the Capture widget and create a developer-friendly bug report in seconds right on your website.

  • Add visual feedback right on the page with marker-style annotations
  • Auto capture technical information like network requests and console logs
  • AI assistant automatically summarises technical logs so engineers can quickly prioritise issues
  • Add loom style video and audio feedback without leaving the page
  • Works on any site or browser, even mobile

Userback

$ Details
paid Free Trial $49.0 / Monthly ("Starter Plan", "Unlimited Feedback", "5 Team Members")
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Capture.dev

$ Details
paid Free Trial €8.99 / Monthly (Unlimited bug reports)
Platforms
Browser Google Chrome
Release Date
2024 December
Startup details
Country
United Kingdom
City
London
Founder(s)
Jordan Burnett
Employees
1 - 9

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Capture.dev features and specs

  • Annotations
    Add your feedback directly on your website with marker-style annotations.
  • Multi-device support
    Works from any browser or device, including on mobile
  • AI summaries
    Summarise technical logs with AI to understand issues at a glance
  • Auto-capture
    Automatically captures technical info, like console logs, environment, and network requests, required by engineers for debugging.
  • Video feedback
    Add loom style video and audio feedback without leaving your site

Userback videos

Userback Explainer Video

Capture.dev videos

No Capture.dev videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Userback and Capture.dev)
Visual Bug Reports
60 60%
40% 40
Bug And Issue Tracking
0 0%
100% 100
Customer Feedback
100 100%
0% 0
QA
0 0%
100% 100

Questions and Answers

As answered by people managing Userback and Capture.dev.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Capture.dev's answer:

  • Runs on any website, in any browser, so you can capture bugs from anywhere (including mobile devices)
  • AI summaries of technical logs make it easy for engineers to understand and prioritise issues at a glance
  • Automatically send bug reports to tools like Slack, Linear, Jira, Trello and more

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe your primary audience?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and Capture.dev. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: almost 2 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 2 years ago

Capture.dev mentions (0)

We have not tracked any mentions of Capture.dev yet. Tracking of Capture.dev recommendations started around Dec 2024.

What are some alternatives?

When comparing Userback and Capture.dev, you can also consider the following products

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Marker.io - Visual feedback and bug reporting tool for websites

Bird Eats Bug - Saw a bug? Send an instant replay to engineers. It will come with console logs and everything. Developers will ❤️ you.

Survicate - Collect feedback on your website and find out more about your visitors.

Pastel - Sticky note-based feedback collection tool for live websites