Modern PSA and RMM Software for MSP's and IT Teams
sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Which is more popular?
Based on our record, ShellNewHandler
seems to be more popular. It has been mentioned
2 times
since March 2021.
social mentions
0 vs 2
Customer Support popularity
100% vs 0%
Base details
Website, pricing, platforms and company facts side by side.
User-friendly Interface Userlike has an intuitive and easy-to-navigate interface which makes it simple for both operators and customers to use.
Omnichannel Support Supports multiple communication channels including website chat, messenger apps like WhatsApp, Facebook Messenger, and Telegram, allowing seamless communication with customers.
Customizable Chat Widgets Offers a high degree of customization for chat widgets, including branding options, which can align with your website’s design and aesthetics.
Comprehensive Analytics Provides detailed analytics and reporting features to monitor performance and improve customer service strategies.
Automation and Bots Includes functionalities for chatbots and automation, which can help in managing customer queries efficiently without human intervention.
Integration Capabilities Supports integrations with various CRM systems and other tools like Slack, Salesforce, and Zapier, enhancing its functionality.
Data Privacy and Security Ensures high standards for data protection, particularly compliant with GDPR, which is essential for businesses operating within the EU.
Mobile Application Offers a mobile app for both iOS and Android, allowing operators to manage customer interactions even on the go.
Possible disadvantages
Pricing Userlike can become relatively expensive, particularly for smaller businesses or startups, as it charges based on agent seats and features.
Limited Free Plan The free version has very limited features and is not suitable for businesses that require more advanced functionalities.
Learning Curve for Advanced Features While the basic setup is simple, mastering some of the more advanced features and integrations may require a bit of a learning curve.
No Built-in Knowledge Base Does not offer a built-in knowledge base solution, which means you need to rely on external tools or platforms for providing detailed self-help resources.
Support Limitations Customer support is available but may not be as responsive or comprehensive as needed, especially for complex issues.
Customization Complexity Although customization options are extensive, they can be complicated to implement without technical expertise.
No features have been listed yet.
Analysis
An editorial look at what each product does well and who it suits.
UserlikeShellNewHandler
Overall verdict
Yes, Userlike is a reputable and effective solution for businesses looking to enhance their customer service through live chat. Its comprehensive tools and ease of use make it a strong contender in the market.
Why this product is good
Userlike is considered a good choice for live chat software due to its user-friendly interface, robust feature set, and excellent customer support. It offers seamless integration with various platforms and applications, ensuring an efficient workflow for businesses. Features like chatbots, analytics, and customization options make it versatile and adaptable to different business needs.
Recommended for
Userlike is recommended for small to large businesses looking to improve customer interaction and support. It's especially beneficial for e-commerce platforms, customer service teams, and companies that require real-time communication tools to enhance customer engagement and satisfaction.
Overall verdict
ShellNewHandler is a niche, lightweight utility hosted on SourceForge designed to give users more control over the Windows 'New' context menu (the ShellNew menu). It can be considered good for its specific narrow use case, but it is an older, minimally maintained tool that may not suit all users, especially those on modern Windows versions.
Why this product is good
Provides direct control over customizing the Windows right-click 'New' menu, allowing users to add or remove file type entries
Lightweight and free, without bundled bloatware typical of some other free utilities
Simple and focused in scope, making it easy to understand for its specific purpose
Open distribution via SourceForge allows transparency and no-cost access
Recommended for
Power users who want to declutter or customize the Windows New context menu
IT administrators managing standardized desktop environments across multiple machines
Users comfortable with older utility-style tools and Windows registry-related tweaks
Not recommended for casual users seeking modern, actively supported software with regular updates
Userlike is a customer support and live chat platform that can help you engage with your customers in real time. This ManyChat competitor allows you to fuel your central knowledge repository with the information your...
Userlike has a more affordable price per operator than LiveChatInc. During the development of Userlike we took into account the needs of small and medium sized business as well as the demanding requirements of...
Recommendations tracked on public social media and blogs since March 2021.
Userlike0 mentionsShellNewHandler2 mentions
Tracking Userlike since Mar 2021.
I recently got libreoffice, but now the new option in right click looks like a mess. Can someone help me get rid of them please?
Use Shell New Handler. Run the portable app and simply untick the items you don't want to appear in your new context menu.
Source:
about 4 years ago
This menu should be easy to add/remove programs to... Who is really creating Access Databases from this menu often enough to keep it here? (Not me!) Is there an easy way to edit this?
I've always used ShellNewHandler for this. It's a really simple portable utility that allows you to remove most of the items from that menu. Tested it out on Windows 11 and it's still compatible.
Source:
over 5 years ago
Alternatives to Userlike and ShellNewHandler
When comparing Userlike and ShellNewHandler, you can also consider the following products.
Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Intercom
tawk.to
Crisp Chat
Tidio
LiveChat
Freshdesk
LiveAgent
