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Userback VS Webpin

Compare Userback VS Webpin and see what are their differences

Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
Webpin

Pin your any favourite website on Applications Menu or Plank like a regular desktop app

Rating
0 reviews
Alternatives Is it good?
ScreenSnap Pro
Stop sharing plain, boring screenshots. Add stunning backgrounds, pro annotations, and instant cloud links — all in one click. Pay once, own it forever. sponsored

Which is more popular?

Based on our record, Userback should be more popular than Webpin. It has been mentioned 3 times since March 2021.

social mentions
3 vs 1
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 8

Base details

Website, pricing, platforms and company facts side by side.

Userback
Webpin
Website userback.io github.com
Pricing
Freemium Free trial Official pricing
—
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
—
Company Startup from Australia · 10 - 19 employees —
Listed in
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6
Visual Feeback Website Feedback Design Collaboration QA Tools +1

About Userback and Webpin

In their own words, as submitted to SaaSHub.

Userback
Webpin

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

No description of Webpin yet.

Features and specs

What each product offers, as listed by its team.

Userback 14 features
Webpin 5 features
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys
  • Simple Web App Creation
    Webpin allows users to easily convert websites into standalone desktop applications, giving them their own window, icon, and taskbar presence without needing a full browser interface.
  • Lightweight
    Compared to running full browser instances for each web app, Webpin is designed to be a lightweight solution built with GTK, making it efficient for creating simple site-specific browsers.
  • Native Desktop Integration
    Web apps created with Webpin integrate into the Linux desktop environment, appearing in application menus and behaving like native applications, improving user workflow and organization.
  • Open Source
    Being open source under a permissive license, Webpin allows developers to inspect, modify, and contribute to the codebase, fostering community-driven improvements and transparency.
  • Elementary OS Focus
    Webpin is designed with elementary OS in mind, offering a clean, native-feeling experience with GTK/Granite styling that fits well within that desktop ecosystem's aesthetic and design language.

Possible disadvantages

  • Limited Platform Support
    Webpin is primarily designed for Linux, particularly elementary OS and GTK-based desktops, making it unsuitable for Windows or macOS users looking for similar functionality.
  • Reduced Maintenance Activity
    The project has seen infrequent updates and commits in recent years, raising concerns about long-term support, compatibility with newer GTK versions, and bug fixes.
  • Basic Feature Set
    Webpin offers relatively basic functionality compared to more feature-rich alternatives like Chrome's app shortcuts or Electron-based solutions, lacking advanced customization or extension support.
  • Dependency on WebKitGTK
    Since it relies on WebKitGTK for rendering, Webpin may suffer from compatibility issues, security vulnerabilities, or performance limitations tied to the underlying WebKit engine's implementation on Linux.
  • Small Community and Support Base
    As a niche tool with a smaller user base, Webpin has limited community support, fewer tutorials, and less third-party documentation compared to more mainstream application-wrapping tools.

Analysis

An editorial look at what each product does well and who it suits.

Userback
Webpin

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Overall verdict

  • Webpin is an open-source project hosted on GitHub, but it appears to be inactive or abandoned with limited recent development, making it a risky choice for production use without further due diligence.

Why this product is good

  • It is open-source, allowing users to inspect the code and potentially modify it to fit their needs.
  • Being on GitHub provides transparency and community-driven potential contributions.
  • May offer niche functionality for specific use cases in application development.
  • Free to use, which lowers the barrier to entry for testing or small projects.

Recommended for

  • Developers looking for open-source tools to experiment with or learn from.
  • Users comfortable with maintaining or forking outdated projects themselves.
  • Small-scale or hobby projects where long-term support is not critical.
  • Those seeking to contribute to or revive a legacy open-source project.

Videos

Walkthroughs and reviews on video.

Userback 1 video + Add
Webpin 0 videos + Add

Userback Explainer Video

No Webpin videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Userback
Webpin
100% 100%
Customer Feedback
0% 0%
0% 0%
Website Feedback
100% 100%
100% 100%
Visual Bug Reports
0% 0%
83% 83%
Visual Feeback
17% 17%

Questions & Answers

As answered by people managing Userback and Webpin.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and Webpin. For example, how are they different and which one is better?

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Userback 3 mentions
Webpin 1 mention
  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago
  • What are some apps people would like to see?
    Does https://github.com/artemanufrij/webpin do what you'd want? It looks like it might (to a degree). Source: almost 5 years ago

Alternatives to Userback and Webpin

When comparing Userback and Webpin, you can also consider the following products.

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