Software Alternatives, Accelerators & Startups

Userback VS GitHub Enterprise

Compare Userback VS GitHub Enterprise and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

GitHub Enterprise logo GitHub Enterprise

The on-premises version of GitHub, which you can deploy and manage in your own, secure environment
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • GitHub Enterprise Landing page
    Landing page //
    2023-09-22

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

GitHub Enterprise

Website
github.com
Pricing URL
-
$ Details
-
Platforms
-

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

GitHub Enterprise features and specs

  • Scalability
    GitHub Enterprise can handle large teams and repositories, making it suitable for organizations with extensive development needs.
  • Enhanced Security
    Offers advanced security features such as mandatory 2FA, LDAP integration, and SAML single sign-on, providing enterprises with greater control and protection of their codebases.
  • Dedicated Support
    Provides access to GitHub's dedicated support team, offering quicker and more specialized assistance than what is available in the free or lower-tier plans.
  • Compliance and Auditing
    Includes features that aid in compliance with industry standards and auditing capabilities, which are essential for enterprises needing to meet regulatory requirements.
  • On-Premises Deployment
    Allows for on-premises deployment, which is ideal for companies with strict data residency requirements or those that need to integrate tightly with their existing infrastructure.

Possible disadvantages of GitHub Enterprise

  • Cost
    GitHub Enterprise is significantly more expensive than GitHub's other offerings, which might be a barrier for startups or smaller businesses.
  • Complex Setup
    The on-premises version of GitHub Enterprise can have a more complex setup and maintenance process, requiring dedicated IT resources.
  • Overhead
    Enterprises might encounter administrative overhead when managing large teams, including configuring and maintaining various integrations and security settings.
  • Learning Curve
    Users unfamiliar with GitHub may face a learning curve, particularly when navigating the more advanced features of the Enterprise version.
  • Dependency on Network Infrastructure
    The performance and reliability of an on-premises GitHub Enterprise deployment can be affected by the companyโ€™s network infrastructure, necessitating reliable hardware and connectivity.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Userback videos

Userback Explainer Video

GitHub Enterprise videos

A look at the new GitHub Enterprise

More videos:

  • Review - Bring innovation to work with GitHub Enterprise
  • Review - Running GitHub Enterprise at scale in your organization - GitHub Satellite 2019

Category Popularity

0-100% (relative to Userback and GitHub Enterprise)
Customer Feedback
100 100%
0% 0
Code Collaboration
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Git
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and GitHub Enterprise.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and GitHub Enterprise. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, GitHub Enterprise should be more popular than Userback. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

GitHub Enterprise mentions (11)

  • Building a Custom AI Code Reviewer for GitHub Enterprise with Bedrock and Go
    Here's the problem we were solving: we run GitHub Enterprise behind a VPN. Modern AI code review tools like Cursor, Github Copilot, and CodeRabbit expect cloud-hosted repos. We couldn't pipe proprietary code into them. But we still wanted AI code review on every PR. - Source: dev.to / 8 months ago
  • A checklist and guide to get your repository collaboration-ready
    Internal is a special visibility level used by GitHub Enterprise, allowing anyone inside your organization to see the repository, but nobody in the outside world. We generally suggest this as the default level for company projects that donโ€™t have siloed sensitive information (such as customer-specific data or logic that only a specific group should know about). - Source: dev.to / almost 2 years ago
  • Github Actions to deploy your Terraform code
    If the company you work for has subscribed to Github, you probably benefit from a more substantial offer with additional features (GitHub Team or GitHub Enterprise). - Source: dev.to / about 2 years ago
  • hE Is nOT qUaLifIeD!
    Some orgs run GitHub Enterprise on-prem. Set up properly, it's not publicly accessible at all. Source: over 3 years ago
  • hE Is nOT qUaLifIeD!
    I do. My company has an enterprise license and it basically just acts as a private corner of normal public-facing github. Basically like a private repo but instead of being scoped to a single repo it's a full multi-organization scope. All new report default to private, but can be flipped to public if we want to open-source some internal project. Source: over 3 years ago
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What are some alternatives?

When comparing Userback and GitHub Enterprise, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.