Udacity Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Udacity mentions (11)

• Alright, give it to me straight. Are these "How I became a Software Engineer without a degree or experience" videos BS?

  I did a course on udacity.com and I'm doing the self taught way. Those boot camps are very expensive. I'm just going to finish my bachelor's degree in computer science. It'll take me a year and half and it will 50% cheaper than doing the bootcamp. I did a lot of research before I decided on the self taught way. I switched from nursing (CNA) to IT. Source: almost 2 years ago

• Upskilling

  Udacity.com and udemy.com do some great courses. You could begin with a Python course, for example, and see how you like it. You don't have to be great at maths, as others have said, but working out how to tackle problems is a good skill to have and develop. Source: almost 2 years ago

• How to prepare myself for Marketing, Sales, .... as futur CEO

  I can suggest you some resources you find so helpful. Https://udacity.com Https://www.startupschool.org. Source: almost 2 years ago

• Over The Wire vs Ethical Hacking Course

  Well well well, Udemy is great but have you check udacity.com? Source: almost 2 years ago

• How To Get Started in the Tech Industry

  And so. There are thousands of freelancers who earn millions monthly just from these skills, you can do that too pick up a course today on platforms like Youtube, Udemy, Udacity and many more. As a kind gesture, at the end of this article, I'll be sharing links to some resources where you can learn most of these above-mentioned skills for free as well as some paid Udemy courses I have. - Source: dev.to / about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago