Software Alternatives, Accelerators & Startups

Udacity VS LiveAgent

Compare Udacity VS LiveAgent and see what are their differences

Udacity logo Udacity

Join Udacity to learn the latest in Deep Learning, Machine Learning, Web Development & more, with Nanodegree programs & free online courses.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Udacity Landing page
    Landing page //
    2023-09-12
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Udacity features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Udacity videos

Are Udacity Nanodegrees Worth It? #selftaughtdev #Udacity

More videos:

  • Review - Udacity Review - From a Nanodegree Graduate
  • Review - Udacity Front End Web Developer Nanodegree Course Review - Should You Join?
  • Review - The Best Open Online Courses - Coursera, Udacity, edX Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Udacity and LiveAgent)
Online Learning
100 100%
0% 0
Customer Support
0 0%
100% 100
Education
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Udacity and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Udacity and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Udacity and LiveAgent

Udacity Reviews

Top 11 Coursera Alternatives 2024
Udacity provides over 500 professional courses in data science, computer science, business, and programming. It has become the premier platform among other competitors and alternatives to build technical skills due to the rich hands-on learning and training opportunities and individualized feedback.
Source: freshlearn.com
10 Best Coursera Alternatives in 2024
As one of the Coursera alternatives, Udacity specialize­s in tech-focused courses and programs, providing hands-on proje­cts, personalised guidance, and care­er support to help learne­rs advance in the tech industry.
Sites Like Codecademy: 6 Best Codecademy Alternatives
All in all, Udacity is a fantastic place to get started when you are new to coding and tech. Compared to Codecademy, Udacity’s free courses are much more comprehensive and in-depth.
Source: mikkegoes.com
13 Sites to Learn How to Code for Web Developers
Udacity is the unification of insightful video lectures and improved quizzes to achieve the interactive feel for students, so it’s ideal for those who don’t like to read but rather get explanations from industry professionals such as Google employees.
Need an Alternative to Udemy? Here are Some Top online Learning sites
The one big USP of Udacity is that it has partnered with several leading Silicon Valley firms such as Facebook etc. in order to provide its courses. As a result, you are at an advantage since most courses from Udacity will be accepted and recognized by large corporates. Therefore, if you’re someone who is looking to learn online for developing new skills, Udacity should...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Udacity seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Udacity mentions (11)

  • Alright, give it to me straight. Are these "How I became a Software Engineer without a degree or experience" videos BS?
    I did a course on udacity.com and I'm doing the self taught way. Those boot camps are very expensive. I'm just going to finish my bachelor's degree in computer science. It'll take me a year and half and it will 50% cheaper than doing the bootcamp. I did a lot of research before I decided on the self taught way. I switched from nursing (CNA) to IT. Source: almost 2 years ago
  • Upskilling
    Udacity.com and udemy.com do some great courses. You could begin with a Python course, for example, and see how you like it. You don't have to be great at maths, as others have said, but working out how to tackle problems is a good skill to have and develop. Source: almost 2 years ago
  • How to prepare myself for Marketing, Sales, .... as futur CEO
    I can suggest you some resources you find so helpful. Https://udacity.com Https://www.startupschool.org. Source: almost 2 years ago
  • Over The Wire vs Ethical Hacking Course
    Well well well, Udemy is great but have you check udacity.com? Source: almost 2 years ago
  • How To Get Started in the Tech Industry
    And so. There are thousands of freelancers who earn millions monthly just from these skills, you can do that too pick up a course today on platforms like Youtube, Udemy, Udacity and many more. As a kind gesture, at the end of this article, I'll be sharing links to some resources where you can learn most of these above-mentioned skills for free as well as some paid Udemy courses I have. - Source: dev.to / about 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Udacity and LiveAgent, you can also consider the following products

Udemy - Online Courses - Learn Anything, On Your Schedule

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Coursera - Build skills with courses, certificates, and degrees online from world-class universities and companies

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pluralsight - Pluralsight is a learning management system (LMS) that helps aspiring tech professionals learn the basics of the trade and lets established professionals expand their skill sets.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.