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Trustpilot VS VerifiedReply

Compare Trustpilot VS VerifiedReply and see what are their differences

Trustpilot

We're all about consumer reviews. Get the real inside story from shoppers like you.

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
VerifiedReply

Enable customers to leave product reviews by just replying to an email. A customer simply hits reply, and their words become a verified review on your product page. No account, login or app. More customers leave reviews when they can just hit reply.

Rating
5.0 · 1 review
Pricing
Freemium Free trial £12 / Monthly (Every plan includes unlimited review requests and every feature.)
Promote on VibeVoted
Alternatives Is it good?
InboxAlly
Better inbox results, on the ESP you already use. InboxAlly is the email deliverability tool trusted by 20,000+ brands to get out of spam, stay in the inbox as they scale, and see where they land at Gmail, Yahoo and Outlook. sponsored

Which is more popular?

Based on our record, Trustpilot seems to be more popular. It has been mentioned 69 times since March 2021.

social mentions
69 vs 0
Online Reviews popularity
100% vs 0%
alternatives listed
240+ vs 12

Base details

Website, pricing, platforms and company facts side by side.

Trustpilot
VerifiedReply
Website trustpilot.com verifiedreply.io
Pricing
Official pricing
Freemium Free trial £12 / Monthly (Every plan includes unlimited review requests and every feature.) Official pricing
Platforms —
Wordpress WooCommerce
Company Startup from Denmark · 500 - 999 employees Startup from the United Kingdom · 1 - 9 employees · 2026
Listed in
Product Reviews Online Reviews eCommerce Reputation Management +1
Product Reviews Reviews And Recommendations Testimonials eCommerce Marketing WordPress eCommerce Email Automation Marketing Email Marketing Woocommerce Woocommerce Plugin WordPress Plugins Online Review Management +9

About Trustpilot and VerifiedReply

In their own words, as submitted to SaaSHub.

Trustpilot
VerifiedReply

No description of Trustpilot yet.

Leaving a review usually means a form, an account and a password. With VerifiedReply the customer presses Reply on an email, and what they write becomes a review on the shop's own site. How it works The shop's site emails the customer after an order, in the shop's own words. Each...

Read more about VerifiedReply

Features and specs

What each product offers, as listed by its team.

Trustpilot 5 features
VerifiedReply 10 features
  • Credibility
    Trustpilot is a well-established platform recognized globally, which adds credibility to the reviews and ratings provided.
  • User-Generated Content
    The platform relies on user-generated content, meaning the reviews are based on real experiences from consumers.
  • SEO Benefits
    Reviews and ratings on Trustpilot can improve a business's search engine ranking due to the addition of fresh, relevant content.
  • Feedback Loop
    Businesses can respond to reviews, providing a channel for direct feedback and the potential for resolving customer issues.
  • Verified Reviews
    Trustpilot offers verified reviews, which add an extra layer of trust and authenticity to the feedback.

Possible disadvantages

  • Cost
    While basic services are free, advanced features and analytics require a subscription, which can be costly for small businesses.
  • Fake Reviews
    Despite efforts to authenticate reviews, the platform is not immune to fake or biased reviews, which can skew the perception of a business.
  • Negative Bias
    People are often more motivated to write reviews when they have a negative experience, which can result in a bias towards negative feedback.
  • Public Scrutiny
    Any negative reviews are visible to the public, which can impact the reputation of a business if not managed effectively.
  • Platform Dependency
    Businesses can become overly reliant on Trustpilot for their online reputation, potentially neglecting other important avenues for customer engagement.
  • Verified Reviews
    Every verified review links to our independent verification checker
  • Email Marketing Automation
    Scheduled requests per order, in your words, timed to what the customer actually bought.
  • Email Templates
    Write specific review requests based on product categories.
  • Reply to review
    Customers review by replying to an email. No account, login or form.
  • Native WooCommerce reviews
    An approved reply becomes an ordinary review on the product bought.
  • Customer photos
    Photos attached to a reply can be published with the review.
  • Human approval
    Nothing is published until a person approves it.
  • Past order catch-up
    Asks customers who ordered before you installed it, within a window you choose.
  • Manual send
    Email one person, or paste a list of up to 200.
  • Testimonials without WooCommerce
    Publish replies as comments on any page or post.

Analysis

An editorial look at what each product does well and who it suits.

Trustpilot
VerifiedReply

Overall verdict

  • Overall, Trustpilot is a good platform for obtaining customer feedback and gaining insights into company reputations. It is a useful tool for both consumers seeking reliable reviews and businesses looking to build credibility.

Why this product is good

  • Trustpilot is a widely used platform for consumers to share and read reviews on various businesses. It helps customers make informed decisions and allows companies to gather feedback and improve their services. The platform's transparency and large database make it a reliable source of information. However, like any review site, the authenticity of reviews can occasionally be questioned, and it’s important to assess reviews critically.

Recommended for

    Trustpilot is recommended for consumers who want to research businesses before making a purchasing decision and for businesses aiming to engage with their customers, improve their services, and enhance their online reputation.

No analysis of VerifiedReply yet.

Videos

Walkthroughs and reviews on video.

Trustpilot 2 videos + Add
VerifiedReply 5 videos + Add

Trustpilot Review - Get Seller and Product Ratings. Good for Mid-Large Sized Businesses.

More videos

  • - How to Get FREE Trustpilot Reviews by Using Reviewsub

More customers leave reviews when they can just hit reply.

More videos

  • - How VerifiedReply works: from an email reply to a verified review
  • - How Luke's Bakery got 35 reviews in a week from email replies
  • - A 1 minute introduction to VerifiedReply
  • - How to use VerifiedReply with WooCommerce

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Trustpilot
VerifiedReply
100% 100%
Online Reviews
0% 0%
0% 0%
Reviews And Recommendations
100% 100%
93% 93%
Product Reviews
7% 7%
100% 100%
Reputation Management
0% 0%

Questions & Answers

As answered by people managing Trustpilot and VerifiedReply.

Why should a person choose your product over its competitors?

VerifiedReply's answer:

Choose it if you want reviews of the product on the product's own page. A customer only has to press Reply, with no account to create. The reviews sit in your own WooCommerce database and stay there if you stop paying. Review requests are unlimited on every plan, including the free one.

Who are some of the biggest customers of your product?

VerifiedReply's answer:

  • Luke's Bakery
  • Solid Wood Tops
  • HeightAdjustableDesks.com
  • Yorkshire Pasta

What makes your product unique?

VerifiedReply's answer:

The evidence sits with someone other than the shop. VerifiedReply keeps the customer's original email, and each published review links to a page where any shopper can check the words against it. The shop can't edit that page.

How would you describe the primary audience of your product?

VerifiedReply's answer:

WooCommerce shops that want more product reviews. The plans suit shops from 10 to 25,000 orders a month. It also works on a WordPress site without WooCommerce, for anyone collecting testimonials.

What's the story behind your product?

VerifiedReply's answer:

VerifiedReply is made in the UK by Joe Kendall. Customers already email shops to say they're pleased. Those emails sit in an inbox and never reach the product page, and a review retyped from an email has nothing behind it. So the plugin asks by email, the reply becomes the review, and the service keeps the original as the record.

Which are the primary technologies used for building your product?

VerifiedReply's answer:

The plugin is written in PHP and runs on WordPress and WooCommerce. Published reviews are ordinary WooCommerce reviews. The service checks the signature mail providers add to outgoing mail.

User comments

Share your experience with using Trustpilot and VerifiedReply. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Trustpilot no reviews yet
VerifiedReply 5.0 · 1 review

View more

  • A not so neutral review as I built this
    SaaSHub review
    · Nov 2026

    I'm Joe Kendall and VerifiedReply is my own product, so I'm not a neutral reviewer. What I can give you is what happened when I used it on my own shop. I also run a WooCommerce shop. Every order means a lot of...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Trustpilot 69 mentions
VerifiedReply 0 mentions
  • 6 recommendations on how to use GEO for your brand
    Motivate users to write reviews According to a survey by the First Page Sage Agency, online reviews impact AI chatbots' responses from 13 to 31%. This means that your reputation on TrustPilot or Capterra has a big impact not only on... - Source: dev.to / over 1 year ago
  • Never again Kiwi.com!! Please stay away from kiwi.com
    After that, the journey to the hell started: - We clicked on the refund option (there was only a single choice) and it was written in small letters at the bottom, hiding that the money will not be returned, but a "credit" will be... Source: almost 3 years ago
  • Check Reviews
    So we're all going to be scrambling for alternatives. Please check trustpilot.com before you order. Semaspace had good reviews there. A lot of the alternatives do not. Hoping to find a company that's not going to rip me off. Source: about 3 years ago

View more

Tracking VerifiedReply since Nov 2026.

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