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Troppus.app VS ShellNewHandler

Compare Troppus.app VS ShellNewHandler and see what are their differences

Troppus.app

Affordable customer support software for startups. Troppus is a B2B customer support platform with an email ticketing system and shared inbox that helps teams manage customer issues, conversations, and support requests in one place.

Rating
0 reviews
Pricing
Paid Free trial $10 / Monthly (3 agent seats 5,000 emails/mo)
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Alternatives Is it good?
ShellNewHandler

SourceForge.net: ShellNewHandler details page

Rating
0 reviews
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Alternatives Is it good?
Rclone UI
The cross-platform GUI for Rclone. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, ShellNewHandler seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Email popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Troppus.app
ShellNewHandler
Website troppus.app sourceforge.net
Pricing
Paid Free trial $10 / Monthly (3 agent seats 5,000 emails/mo) Official pricing
—
Company Startup from Canada · 1 - 9 employees —
Listed in
Customer Support Email Management Help Desk And Ticketing Help Desk Customer Service Email Email Automation Email Productivity Online Services +6
Cloud Storage Monitoring Tools File Sharing Website Monitoring +1

About Troppus.app and ShellNewHandler

In their own words, as submitted to SaaSHub.

Troppus.app
ShellNewHandler

Troppus is a shared inbox and ticketing tool for small support teams. Customers email your support address, each conversation becomes a ticket your team can work on together, and replies go out from your own domain. What's included Team inboxes and assignment, so every thread has a clear...

Read more about Troppus.app

No description of ShellNewHandler yet.

Features and specs

What each product offers, as listed by its team.

Troppus.app 5 features
ShellNewHandler 0 features
  • Modern Interface
    Troppus.app appears to feature a clean, modern user interface typical of contemporary web applications, which can make navigation and daily use more intuitive for new users.
  • Web-Based Accessibility
    Being a web application accessible via browser, it allows users to access the platform from various devices without needing to install dedicated software, offering flexibility for remote or multi-device use.
  • Potential for Niche Focus
    If Troppus.app targets a specific niche or workflow, it may offer specialized features tailored to that use case, potentially providing more relevant tools than broader, generic platforms.
  • Simplified Onboarding
    Newer apps often prioritize streamlined onboarding experiences to quickly demonstrate value, which may reduce the learning curve for first-time users.
  • Active Development Potential
    As a newer or smaller platform, Troppus.app may benefit from more agile development cycles, potentially allowing for faster feature updates and responsiveness to user feedback.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

Troppus.app
ShellNewHandler

No analysis of Troppus.app yet.

Overall verdict

  • ShellNewHandler is a niche, lightweight utility hosted on SourceForge designed to give users more control over the Windows 'New' context menu (the ShellNew menu). It can be considered good for its specific narrow use case, but it is an older, minimally maintained tool that may not suit all users, especially those on modern Windows versions.

Why this product is good

  • Provides direct control over customizing the Windows right-click 'New' menu, allowing users to add or remove file type entries
  • Lightweight and free, without bundled bloatware typical of some other free utilities
  • Simple and focused in scope, making it easy to understand for its specific purpose
  • Open distribution via SourceForge allows transparency and no-cost access

Recommended for

  • Power users who want to declutter or customize the Windows New context menu
  • IT administrators managing standardized desktop environments across multiple machines
  • Users comfortable with older utility-style tools and Windows registry-related tweaks
  • Not recommended for casual users seeking modern, actively supported software with regular updates

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Troppus.app
ShellNewHandler
100% 100%
Email
0% 0%
0% 0%
File Sharing
100% 100%
100% 100%
Customer Service
0% 0%
0% 0%
Cloud Storage
100% 100%

Questions & Answers

As answered by people managing Troppus.app and ShellNewHandler.

What makes your product unique?

Troppus.app's answer

Troppus is customer support software built specifically for early-stage startups: email in, tickets out, in a shared inbox your whole team can use. It focuses on the core support loop (tickets, assignments, company-domain sending, simple pricing) instead of a full enterprise helpdesk suite with omnichannel sprawl, marketplace apps, and long onboarding.

Why should a person choose your product over its competitors?

Troppus.app's answer

Choose Troppus when you need a real support queue this week, not a six-month rollout. Competitors like Zendesk, Freshdesk, or Intercom are strong for larger or chat-led teams, but they’re often heavier and more expensive than a small B2B team needs. Troppus is self-serve, email-native, priced for startups (from about $10/mo billed annually on Starter), and designed so you can create a workspace, connect support email, and start answering from your company domain without traditional helpdesk complexity.

How would you describe the primary audience of your product?

Troppus.app's answer

Early-stage and small B2B startups: teams of a few people who outgrew shared Gmail / inbox labels and need shared ownership of customer email. Typical users are founders and small support teams whose customers mostly write to support@ and who want ticketing without hiring helpdesk admins or buying an enterprise suite.

What's the story behind your product?

Troppus.app's answer

Troppus started from a simple observation: most early B2B companies still run support over email, but the tools on the market assume enterprise scale. We built Troppus so small teams can turn customer email into tickets, reply from their own domain, and stay organized without paying for (or configuring) a full helpdesk platform they don’t need yet.

Which are the primary technologies used for building your product?

Troppus.app's answer

Next.js and React (TypeScript), Neon/Postgres, Stripe for billing, Ably for realtime updates, email via Resend/AWS SES, TipTap for rich text, Tailwind CSS, and Sentry for monitoring.

User comments

Share your experience with using Troppus.app and ShellNewHandler. For example, how are they different and which one is better?

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Troppus.app 0 mentions
ShellNewHandler 2 mentions

Tracking Troppus.app since Aug 2026.

  • I recently got libreoffice, but now the new option in right click looks like a mess. Can someone help me get rid of them please?
    Use Shell New Handler. Run the portable app and simply untick the items you don't want to appear in your new context menu. Source: about 4 years ago
  • This menu should be easy to add/remove programs to... Who is really creating Access Databases from this menu often enough to keep it here? (Not me!) Is there an easy way to edit this?
    I've always used ShellNewHandler for this. It's a really simple portable utility that allows you to remove most of the items from that menu. Tested it out on Windows 11 and it's still compatible. Source: over 5 years ago

Alternatives to Troppus.app and ShellNewHandler

When comparing Troppus.app and ShellNewHandler, you can also consider the following products.

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