Software Alternatives & Reviews

Troop Messenger VS LiveAgent

Compare Troop Messenger VS LiveAgent and see what are their differences

Troop Messenger logo Troop Messenger

Troop Messenger is the brand new means of escalating office chat and instant messaging for business. It is integrated with multiple features and functionalities to take user experience to the next level. There is no limit for searches and team chat.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Troop Messenger Landing page
    Landing page //
    2023-10-08

Troop Messenger is a new crop in the team chat application field. This application has the end-to-end encryption feature which is highly essential for the business application as most of the information is confidential. Troop Messenger has the user-interface that even a naive local business can understand and implement in his business, thereby relishing the results in the end. During work, a hell lot of formats of data is transferred within the team and searching for the required one among those tons of texts is a difficult task ever.

Therefore, Troop Messenger comes up with the superior filters that allow the users to search for text, file, images, video, gifs etcetera individually. Troop Messenger offers a massive storage of 15 GB. But, the best part is that it can be upgraded up to 1TB. In addition to mobile applications, Troop is available for the web as well.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Troop Messenger

$ Details
freemium $3.0 / Monthly (Per User Per Month )
Platforms
Windows Android iOS Web Mac OSX Linux
Release Date
-

Troop Messenger features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Troop Messenger videos

Troop Messenger - the best Slack alternative to discuss work!

More videos:

  • Review - Troop Messenger - A Unified Business Messenger for Team Collaboration

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Troop Messenger and LiveAgent)
Group Chat & Notifications
Customer Support
0 0%
100% 100
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Troop Messenger and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Troop Messenger and LiveAgent

Troop Messenger Reviews

  1. All-in-one tool

    I would conclude my experience with Troop Messenger as great. This tool has some key features that boost team communication and work productivity. The biggest advantage of this tool you will be in a position to communicate with your colleagues from other units or branches.

    🏁 Competitors: Slack, Chanty, Microsoft Teams
    👍 Pros:    Professional customer support team|Features rich tool|Bulk messaging
    👎 Cons:    To my knowledge, troop messenger has no cons
  2. Amazing team chat app

    We have a very good experience with Troop Messenger, in fact, we never faced any issues with it. All our teams can collaborate virtually without any communication gaps. Moreover, it has all the features so we don’t have to invest money in other tools like Zoom, TeamViewer, etc.

    🏁 Competitors: Slack, Microsoft Teams
    👍 Pros:    Complete team collaboration tool|The on-premise delivery model is available|Free from issues
    👎 Cons:    Nothing that i can recall specifically.
  3. Best app we ever worked with

    Troop Messenger is the best office chat app we ever worked with. Considering our experience with our previous chat apps I would say the experience was pleasant, but it wasn’t great. And Troop Messenger is a kind of tool which intrigues the team to work better with its intuitive UI.

    🏁 Competitors: Slack, Microsoft Teams
    👍 Pros:    Ease to use|Impressive ui|Secured tool
    👎 Cons:    I don't have any cons to mention

Top 5 Skype Alternatives that you can Switch in 2021
Skype users would awestruck to see Troop Messengers’ capacity. Troop Messenger is not just a Skype alternative, it is way ahead, due to the unique features it stands out as the best chat app that can be an instant messaging app cum team chat app cum business chat app with which team can have seamless communication.
15 Best Instant Messaging Apps for Business
Troop Messenger is a robust platform with a rich set of messaging features. Along with instant messaging, it also offers video calling, audio messaging, audio calls, screen sharing, forkout, remote desktop control and more.
Source: clariti.app
14 of the Best Slack Alternatives for 2022
Troop Messenger offers chat, audio and video calling, and screen sharing like many other communication apps. However, it even offers audio messaging and remote desktop control, which allows your team to enjoy a wide range of use cases within one solution. The premium version includes interesting features such as "Burnout" (which allows users to collaborate confidentially for...
18 Best Discord Alternatives 2020 | Expert Reviews
Troop Messenger offers a wide range of functions like one-to-one messaging, group conversations, file previews, voice video calls, screen sharing, Burnout, etc. There are so many cool emojis that make communication a lot of fun. Our team is using Troop Messenger for a year now, and I found that we chose a good, easy-to-use app for our team’s daily interactions for all our...
Sick of TeamViewer? Try these 7 Free alternative to TeamViewer
Troop Messenger is the best Team Viewer alternative that allows the users to connect with the remote teams with lightning speed.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing Troop Messenger and LiveAgent, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.