Tildes VS Freshdesk

Tildes Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Tildes mentions (231)

• Ask HN: Why is HN not categorizing submitted items?

  I think they'd rather have one community rather than multiple communities oriented around different subjects. (See Reddit) I have been thinking about making a classification model for "things that might be posted to Hacker News" and was thinking about training it on https://tildes.net/. - Source: Hacker News / 4 months ago

• Ask HN: How to get invites when your network is small?

  Https://tildes.net/ It was mentioned in recent HN thread on other websites that people who read HN like. But I do mean my question more broadly, not just about this particular website. - Source: Hacker News / 7 months ago

• Ask HN: On improving the quality of submissions (on the top/front page)

  I don’t think comments make a story more visible on HN, it’s not like https://tildes.net/ My belief actually is that visibility of posts is suppressed if they get, say, 20 comments and already have 50 votes. So if you want to be systematic about posting comments with some “tough love” go right ahead. - Source: Hacker News / 7 months ago

• I'm a microbiologist and here's what (and where) I never eat

  People on Tildes thought the author of that article was a lunatic https://tildes.net/~food/1b92/im_a_microbiologist_and_here_is_what_and_where_i_never_eat. - Source: Hacker News / 7 months ago

• Sites like HN on other topics?

  I really like Tildes https://tildes.net/ which is less focused, more about everything (god I wish I could frontpage an article about sports on HN) but has a much higher ratio of discussions to links (e.g. Ask HN is a joke) I have invites. - Source: Hacker News / 8 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago