
Intercom
Crisp Chat
tawk.to
Zendesk
Dialogflow
LiveChat
Freshdesk
Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Oxylabs
Bright Data
Decodo
IPRoyal
922 S5 proxy
NetNut.io
ABC S5 Proxy
Clean. Fast. Premium Residential Proxies, Starting from $0.015/IP and $0.68/GB.

Which is more popular?
Website, pricing, platforms and company facts side by side.
|
|
|
|
|---|---|---|
| Website | tidio.com | 9proxy.com |
| Pricing | ||
| Platforms | ||
| Company | Startup from the United States · 100 - 249 employees · 2013 | 2023 |
| Listed in |
In their own words, as submitted to SaaSHub.


Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes. Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses...
9Proxy provides reliable residential proxies with clean, fast connections, starting from just $0.015/IP and $0.68/GB. We offer exclusive advantages for affiliates, resellers, and partners, helping enhance online activities and build long-term mutual benefits.
What each product offers, as listed by its team.


Possible disadvantages
An editorial look at what each product does well and who it suits.


Overall verdict
Why this product is good
Recommended for
Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.
No analysis of 9Proxy yet.
Walkthroughs and reviews on video.
Tidio 2026
More videos
Introducing 9Proxy | Premium Residential Proxies - 2024 Commercial
More videos
How often each product is chosen within a category, 0–100% relative to the other.


As answered by people managing Tidio and 9Proxy.
Tidio's answer
9Proxy's answer:
Our biggest customers generally include: Digital marketing agencies SEO and SEM professionals Big data analytics firms E-commerce companies Cybersecurity companies Academic and research institutions
Tidio's answer
9Proxy's answer:
9Proxy is built on a scalable cloud-native infrastructure using high-performance proxy routing technology, distributed IP management systems, and secure authentication layers. Our platform leverages modern backend frameworks and real-time traffic optimization to ensure stability, anonymity, and 99.95% uptime.
Tidio's answer
Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyro—Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.
9Proxy's answer:
9Proxy stands out with over 20 million clean residential proxies, ensuring high anonymity and security for users. With competitive pricing starting from just $0.015/IP and $0.68/GB, 9Proxy delivers reliable and cost-effective proxy solutions, making it an attractive choice compared to many competitors on the market.
Tidio's answer
Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.
9Proxy's answer:
Individuals should choose 9Proxy for its extensive pool of over 20 million clean residential proxies, offering high anonymity and secure connections. With competitive pricing starting from just $0.015 per IP and $0.68 per GB, 9Proxy provides a cost-effective solution for various online use cases, ensuring a smooth and dependable user experience.
Tidio's answer
Tidio's flexibility makes it the tool of choice for businesses across the board—from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.
9Proxy's answer:
9Proxy's primary audience includes SEO professionals, market researchers, and data analysts who require reliable and anonymous internet access for data scraping, SERP analysis, and market research. It also caters to businesses involved in ad tech, multi-accounting, and price aggregation, providing them with the necessary tools to perform their tasks efficiently and securely.
Tidio's answer
Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Gołas. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.
9Proxy's answer:
We are a group of professionals identifying a gap in the market for reliable, affordable, and anonymous proxy services. We then leverage our expertise in network technology and security to create a solution that addresses these needs, leading to the establishment of 9Proxy. The company has grown by focusing on customer needs, technological advancements, and quality service.
Share your experience with using Tidio and 9Proxy. For example, how are they different and which one is better?
External articles and on-site reviews we used to compare the two products.


Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great...
Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support...
Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates...
We have no reviews of 9Proxy yet. Be the first one to post
When comparing Tidio and 9Proxy, you can also consider the following products.

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Compare Intercom to Tidio or 9Proxy:

A web intelligence collection platform and premium proxy provider, enabling companies of all sizes to utilize the power of big data.
Compare Oxylabs to Tidio or 9Proxy:


World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.
Compare Bright Data to Tidio or 9Proxy:

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Compare tawk.to to Tidio or 9Proxy:

Decodo is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 55M residential proxies worldwide and a great deal of scraping solutions.
Compare Decodo to Tidio or 9Proxy: