TiddlyWiki
Obsidian.md
DokuWiki
Zim Wiki
Joplin
OneNote
MediaWiki
Evernote
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
TiddlyWiki Zoho DeskNo features have been listed yet.
Not too far ago, I invested several days into "mastering" and tuning TiddlyWiki. It was an interesting experience. I loved it on the whole and felt very enthusiastic about using it store all my knowledge. It's super flexible and use of tags, filters and macros make it unique. However, it's a bit complicated for mass adoption. Also, the extended use of its powerful features may make your computer tangibly slow.
That's why I found "Obsidian", that's what I'm using today to store my knowledge.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, TiddlyWiki seems to be a lot more popular than Zoho Desk. While we know about 182 links to TiddlyWiki, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If we forego human read-write-ability to gain some interactivity, we got https://tiddlywiki.com/ , a single long html file. - Source: Hacker News / 13 days ago
This reminds me of Perl's http://www.blosxom.com and also https://tiddlywiki.com. Self-contained sites with minimal requirements. - Source: Hacker News / 13 days ago
Tiddlywiki might be interesting. https://tiddlywiki.com/. - Source: Hacker News / 4 months ago
I use TiddlyWiki. It's a portable editable wiki that doesn't require a web server or web hosting. You open it from your computer, edit it, and save it. You get all of the linking that you'd expect to see in a wiki, and it's super readable and easy to use. Source: 6 months ago
Hopefully, this will make it much easier for software like tiddlywiki [1] where the idea is to be as self-contained as possible. It has depended on various mechanisms to save changes to disk, but this may lower the threshold to use it and feel more streamlined [1] https://tiddlywiki.com. - Source: Hacker News / 8 months ago
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Zim Wiki - Zim is a graphical text editor used to maintain a collection of wiki pages. Each page can contain links to other pages, simple formatting and images.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!