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Things VS Tidio

Compare Things VS Tidio and see what are their differences

Things

Things is an easy to use task manager.

Things Landing page
Rating
0 reviews
Alternatives Is it good?
Tidio

Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Tidio Resolve up to 67% of your tickets with Lyro, the customer service agent
Rating
5.0 · 1 review
Pricing
Freemium Free trial
Alternatives Is it good?
PrivacyNotes
Zero-knowledge encrypted notes, tasks, journals, files, and passwords in one app. Your keys never leave your device. One-time price, no subscription. Hosted in Switzerland. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Things seems to be more popular. It has been mentioned 58 times since March 2021.

social mentions
58 vs 0
Task Management popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Things
Tidio
Website culturedcode.com tidio.com
Pricing
Official pricing
Freemium Free trial Official pricing
Platforms —
Shopify WooCommerce BigCommerce Prestashop Shopware Squarespace Weebly Wix Ecwid Opencart Joomla Jimdo Webydo Drupal Shift4shop Site123 Facebook Messenger Instagram WhatsApp Klaviyo MailChimp Omnisend ActiveCampaign Mailerlite Brevo SendinBlue Hubspot Pipedrive Zendesk Zendesk Sell Salesforce Zapier OpenAPI +30
Company Startup from Germany Startup from the United States · 100 - 249 employees · 2013
Listed in
Project Management Task Management Todos Productivity +1
AI Chatbots Chatbots Chatbot Live Chat AI Chat Customer Support Customer Service Customer Success Help Desk Chatbot Builder Help Desk And Ticketing Ticketing Software +9

About Things and Tidio

In their own words, as submitted to SaaSHub.

Things
Tidio

No description of Things yet.

Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes. Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses...

Read more about Tidio

Features and specs

What each product offers, as listed by its team.

Things 7 features
Tidio 9 features
  • User Experience
    Things is known for its clean, intuitive, and beautifully designed user interface, making it easy to use.
  • Integration with Apple Ecosystem
    Seamlessly integrates with macOS and iOS devices, offering features like Handoff and deep Apple Calendar integration.
  • Powerful Task Management
    Supports projects, areas, headings, and tags, providing a robust system for managing complex tasks and workflows.
  • Quick Entry
    Provides a quick entry function allowing users to capture tasks efficiently, which can later be categorized and detailed.
  • Updates and Support
    Regularly updated with new features and enhancements, backed by reliable customer support.
  • Keyboard Shortcuts
    Offers extensive keyboard shortcuts for power users to navigate and manage tasks quickly.
  • Natural Language Processing
    Allows users to input tasks using natural language, which is then intelligently parsed and scheduled.

Possible disadvantages

  • Cost
    Things requires a one-time purchase for each platform (macOS, iOS), making it relatively expensive compared to some subscription-based competitors.
  • Platform Limitation
    Only available on Apple devices (macOS and iOS), making it inaccessible for users on Windows, Android, or other platforms.
  • No Collaboration Features
    Lacks built-in collaboration tools, which can be a drawback for teams looking to share and manage tasks collectively.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, fully utilizing advanced features can require time and a deeper understanding.
  • Limited Automation
    Offers fewer automation options and integrations compared to some competitors like Todoist or Microsoft To Do.
  • Live Chat
    Talk to your customers in real time. Solve issues, build engagement, generate leads, and sell. You can even switch to video.
  • Help Desk
    Manage your support workload from a single dashboard. Resolve issues, track user interactions, respond via different channels.
  • Chatbot
    Create chatbot automation flows with the no-code visual builder. Customize settings to focus on support, engagement, or sales.
  • AI Agent
    Resolve up to 64% of all customer support queries. Provide truthful, helpful answers in your brand's tone of voice.
  • Multichannel Support
    Interact with your customers across social media (Messenger, Instagram, WhatsApp), email, and live chat.
  • Ease of Use
    Set Tidio up with a single line of code. No development required. Train your bot by simply uploading your FAQs.
  • No Learning Curve
    Configure all features with just a few clicks. Make use of live chat and email support, Tidio's help center, and video tutorials.
  • Transparent Pricing
    Enjoy the clarity of Tidio's affordable pricing plans catered to businesses of all sizes.
  • Free Trial Available
    Try Tidio out at no cost. All plans come with a free 7-day trial. No credit card required.

Possible disadvantages

  • Limited Advanced Features in Free Plan
    The free version comes with limited features, and advanced functionalities such as custom chatbots and third-party integrations require a paid plan.
  • Learning Curve for Complex Automations
    While basic setup is straightforward, setting up advanced automations and customizations can have a bit of a learning curve, requiring some time investment.
  • Pricing
    While offering a variety of features, the pricing can be on the higher side compared to some other live chat and customer communication solutions, especially for small businesses.
  • Mobile App Limitations
    The mobile app, while functional, is not as robust as the desktop version, which might hinder remote management and real-time responses.
  • Occasional Performance Issues
    Some users report occasional issues such as lag or downtime, which can affect the real-time communication features of the platform.

Analysis

An editorial look at what each product does well and who it suits.

Things
Tidio

Overall verdict

  • Things is widely regarded as an excellent productivity tool, especially for Apple ecosystem users. It combines elegance with functionality, making it a top choice for those who prefer a minimalist but powerful task manager.

Why this product is good

  • Things by Cultured Code is highly acclaimed for its clean, intuitive design and effective task management features. It provides a seamless user experience with its natural language input, powerful integration with macOS and iOS, and features like projects, areas, deadlines, and reminders that help users organize their tasks efficiently. The app is particularly praised for its focus on simplicity and ease of use, which allows users to focus on their tasks without being overwhelmed by features.

Recommended for

    Things is ideal for individuals who are deeply integrated into the Apple ecosystem and appreciate a minimalist design approach. It's perfect for users who prefer a straightforward, no-frills task management system that emphasizes ease of use, efficiency, and aesthetic appeal.

Overall verdict

  • Tidio is generally considered a good choice for businesses looking for an efficient and cost-effective way to handle customer support and communication. Its range of features and scalability make it suitable for both small and medium-sized businesses.

Why this product is good

  • Tidio is a popular customer support platform known for its live chat, chatbots, and email marketing tools. It provides a user-friendly interface, easy integration with multiple platforms, and offers customizable chat features that can enhance customer interaction. Tidio allows businesses to automate responses and engage with website visitors in real-time, which can lead to improved customer satisfaction and increased sales conversions.

Recommended for

    Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.

Videos

Walkthroughs and reviews on video.

Things 3 videos + Add
Tidio 7 videos + Add

Brandon's Cult Movie Reviews: THINGS

More videos

  • Review - Things 3: Full Review (2019)
  • Review - OmniFocus vs. Things 3 review: which is best for you?

Tidio 2026

More videos

  • Tutorial - TIDIO LIVE CHAT SHOPIFY APP - Honest Review & Quick Tutorial by EcomExperts.io
  • Review - Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review)
  • Tutorial - Getting Started with Tidio Live Chat - How to Use Bots
  • Review - Tidio Review, Pricing & Features
  • Review - Why Use Tidio I Turn Your Website Visitors Into Customers
  • Review - Tidio Review: Are Its Chatbots Really Free? All Pros and Cons of the Live Chat Tool

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Things
Tidio
100% 100%
Task Management
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Project Management
0% 0%
0% 0%
AI Chatbots
100% 100%

Questions & Answers

As answered by people managing Things and Tidio.

Who are some of the biggest customers of your product?

Tidio's answer:

  • Jaguar
  • The Body Shop
  • Under Armour
  • Lacoste
  • Gecko Hospitality

Which are the primary technologies used for building your product?

Tidio's answer:

  • Anthropic's Claude
  • NLP, LLM
  • JavaScript
  • OpenAPI

What makes your product unique?

Tidio's answer:

Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyro—Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.

Why should a person choose your product over its competitors?

Tidio's answer:

Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.

How would you describe the primary audience of your product?

Tidio's answer:

Tidio's flexibility makes it the tool of choice for businesses across the board—from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.

What's the story behind your product?

Tidio's answer:

Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Gołas. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.

User comments

Share your experience with using Things and Tidio. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Things no reviews yet
Tidio 5.0 · 1 review
  • 11 Ayanza Alternatives
    www.justalternativeto.com · Oct 2023

    Things 3 is a multi-award-winning personal task manager that assists you in keeping track of your tasks. The environment of the application is attractive with a fresh new look, delightful integrations, and powerful...

  • Five of the Best To-Do Apps for iOS
    www.macrumors.com · Feb 2020

    Things 3 is one of the few to-do apps that's not subscription based, and it costs $9.99 to purchase. Things 3 is also available for Mac and iPad, though each app must be purchased individually.

  • Brilliant AI customer service
    SaaSHub review
    · Apr 2025

    Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great tool!...

  • 9 Best Tidio Alternatives Compared
    www.tidio.com · Nov 2024

    Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support...

  • A Comprehensive Examination of the Top 5 Chat Automation Solutions
    www.chat-data.com · Feb 2024

    Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates...

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Things 58 mentions
Tidio 0 mentions
  • We don't need startups, we need Digital-Mittelstand
    Correct: https://culturedcode.com/things/ Looks like the different apps (desktop, mobile, iPad) have different prices, but all are one-time payments of $10-$50. - Source: Hacker News / over 1 year ago
  • Essential Software for Mac Users: Three Recommended Efficient Tools
    Things 3is an award-winning task management application known for its clean, elegant interface and intuitive usability. It employs a minimalist design style, allowing users to easily add, organize, and view tasks, helping individuals... - Source: dev.to / almost 2 years ago
  • Show HN: I built a task manager that separates "Do" & "Due" dates
    How badly do Twos want to SEO rank on searches for Things? https://culturedcode.com/things/. - Source: Hacker News / almost 2 years ago

View more

Tracking Tidio since Mar 2021.

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