Software Alternatives, Accelerators & Startups

Telnum.net VS Zoho Desk

Compare Telnum.net VS Zoho Desk and see what are their differences

Telnum.net logo Telnum.net

Secure a Virtual Phone Number spanning over 90 global destinations for your business! ⭐ Seamlessly redirect to SIP or any phone ⭐ Effortlessly respond to calls from anywhere on the planet

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • Telnum.net Landing page
    Landing page //
    2022-03-11

Introducing Telnum's advanced call center software, tailored to empower small and medium-sized businesses (SMEs). Our cloud-based virtual phone systems are designed to seamlessly integrate with small teams, offering a perfect match.

Telnum has made its mark as a top-tier provider of cloud telephony services, offering a unified collaboration experience via our cloud-based call management system. Discover the ultimate solution for all your virtual office phone requirements with Telnum. Our efficient VoIP system effortlessly integrates key features like IVR and PBX into your business communication.

Leave behind the burden of expenses related to physical office spaces and expensive hardware. Our virtual office phone service wipes out these costs, saving you precious resources. On top of that, there's no need to hire an extra receptionist—our virtual office assistant handles incoming calls, ensuring that you never miss crucial connections.

But there's more. Telnum goes the extra mile by offering you the option to acquire Mobile Proxies, adding another layer of versatility to your business toolkit. Amidst these advantages, Telnum's standout PBX feature is its seamless IVR integration. Customers can interact using voice response technology, significantly reducing the need for additional staff and simultaneously trimming operational expenses while boosting the efficiency of customer service.

Welcome a new level of control and efficiency in communication with Telnum.

  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Telnum.net

Website
telnum.net
$ Details
paid Free Trial $5.0 / Monthly
Platforms
Browser Web
Release Date
2011 May

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Telnum.net features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Telnum.net videos

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Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Telnum.net and Zoho Desk)
VoIP
100 100%
0% 0
Customer Support
0 0%
100% 100
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Telnum.net and Zoho Desk.

Why should a person choose your product over its competitors?

Telnum.net's answer

  1. Wide Selection of Virtual Numbers: Telnum.net might offer an extensive range of virtual numbers from various countries, giving users the flexibility to establish a presence in multiple regions without the need for physical offices.

  2. User-Friendly Interface: Telnum.net could provide an intuitive and user-friendly interface that makes managing virtual numbers, call forwarding, and other features easy, even for users with limited technical expertise.

  3. Advanced Call Routing: The platform might offer advanced call routing options, allowing users to customize how incoming calls are redirected based on specific criteria, ensuring calls are directed to the right person or department efficiently.

  4. Integration Capabilities: Telnum.net might have integration options with popular business tools and applications, making it seamless for users to incorporate virtual numbers into their existing workflows.

  5. Cost-Effective Solutions: Telnum.net could stand out by offering competitive pricing plans that provide great value for the features and services offered, making it an attractive option for businesses of all sizes.

  6. Global Reach: If Telnum.net offers virtual numbers from a wide range of countries, it could be a preferred choice for businesses seeking to expand their international presence.

  7. Reliable Service: Telnum.net might prioritize service reliability, ensuring that virtual numbers are always accessible and call quality is consistent, enhancing the overall user experience.

  8. Customization Options: The platform could offer customization features, allowing users to personalize greetings, call routing, and other aspects to align with their brand and customer experience.

  9. Advanced Analytics: Telnum.net might provide robust analytics and reporting tools that offer insights into call volumes, durations, and other data, helping businesses make informed decisions based on call patterns.

  10. Customer Support: Exceptional customer support, including live chat, phone support, and a comprehensive knowledge base, could be a key reason why users choose Telnum.net over its competitors.

How would you describe your primary audience?

Telnum.net's answer

Telnum.net is all about flexible phone solutions for everyone, from small startups and remote teams to big international companies. If you're tired of being tied down to a physical office, their virtual numbers are a game-changer, letting you look global without the baggage. Freelancers, online sellers, and customer service pros can get their own local touch, while the user-friendly setup suits both tech wizards and regular folks. With Telnum.net, communication becomes a breeze for anyone who wants smooth and flexible phone options.

What's the story behind your product?

Telnum.net's answer

In the early days of 2011, a group of forward-thinking individuals, each with their own unique expertise in the world of telecommunications, converged to address a universal connectivity challenge faced by businesses and individuals alike. They recognized the growing demand for innovative solutions in a world where remote work and online trade were gaining traction.

With determination and finesse, a collective of skilled developers embarked on a journey to create an ingenious platform that would enable businesses and users to effortlessly secure virtual numbers from around the globe. Their aim was to simplify the process of obtaining and managing virtual numbers, making it as easy as a mere touch.

Over time, Telnum.net evolved beyond being a mere platform; it became a contagiously transformative force in how we communicate. Their mission transcended boundaries, aspiring to make communication instantaneous, accessible, and universal, regardless of location or business scale. Today, with Telnum.net's virtual numbers, people can engage in calls that unify, enrich, and streamline their connections with the world.

What makes your product unique?

Telnum.net's answer

Telnum.net possesses a medley of features that make it truly one-of-a-kind:

  1. Global Reach, Local Flavor: Telnum.net sweeps you into a world of virtual numbers spanning continents. It's like having a local number wherever you need, no matter the distance.

  2. Integration with a Twist: If your digital toolkit is a puzzle, Telnum.net is that missing piece that clicks right in. It's the secret sauce that seamlessly fits with what you've got.

  3. Calls, Your Way: Imagine being the DJ of incoming calls, remixing routes as you please. Telnum.net hands you the controls, letting you dictate where each call takes center stage.

  4. Business Symphony: In this arena, Telnum.net plays the tune for startups and big players alike. It's the stage where entrepreneurs, wizards, and teams join forces for communication that resonates.

  5. User-Friendly Tempo: Telnum.net's interface is a melody that syncs with all kinds of ears. It's tech harmony for experts and novices, making everyone feel like a conductor.

  6. Data Serenade: Telnum.net doesn't just talk – it lets you listen to insights. It's like a communication crystal ball that reveals patterns, so you can play the right notes.

  7. Conductor's Support: Whenever you need a helping hand, Telnum.net's support steps up to the podium. They're your guides through the soundwaves, ensuring your experience is pitch-perfect.

  8. Telecom Innovation Overture: Born from a legacy, Telnum.net marries tradition and innovation. It's a blend of tech evolution and timeless reliability, like a symphony that never misses a beat.

In a sea of choices, Telnum.net shines like a melody, an orchestration of communication solutions for those who seek agility, efficiency, and a dash of innovation.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Telnum.net and Zoho Desk

Telnum.net Reviews

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Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

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Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Telnum.net mentions (0)

We have not tracked any mentions of Telnum.net yet. Tracking of Telnum.net recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing Telnum.net and Zoho Desk, you can also consider the following products

Textverified - Textverified is a website that is designed as a phone verification service, allowing the user to bypass the phone verifications and receive codes through social media websites and applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

quackr - Protect your privacy & identity with quackr. Use our free temporary phone numbers to receive SMS online now.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PVADeals - Best SMS Verification platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!