Software Alternatives, Accelerators & Startups

Zoho Desk VS quackr

Compare Zoho Desk VS quackr and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

quackr logo quackr

Protect your privacy & identity with quackr. Use our free temporary phone numbers to receive SMS online now.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • quackr Landing page
    Landing page //
    2023-08-22

quackr is a free platform that allows you to receive sms online instantly. We have temporary phone numbers from 10 countries including the US, UK & Canada.

At quackr, we believe privacy is very important - we provide phone numbers so you can use them instead of your real phone number on the internet. quackr is the perfect security tool to use if you're apprehensive about giving out your phone number online.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

quackr

Website
quackr.io
Pricing URL
-
$ Details
free
Platforms
JavaScript

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

quackr features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

quackr videos

No quackr videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zoho Desk and quackr)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
VoIP
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and quackr. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and quackr

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

quackr Reviews

We have no reviews of quackr yet.
Be the first one to post

Social recommendations and mentions

Based on our record, quackr seems to be a lot more popular than Zoho Desk. While we know about 48 links to quackr, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

quackr mentions (48)

  • Did people really use "burner phones"?
    I'm also curious because it seems like using a phone with no strings attached today seems almost impossible unless you get an actually old phone, which either works poorly or costs a lot as part of a retro collection or something. Even my iPhone 4S doesn't work if I boot it up, and that came out last decade. Of course, in terms of using a number for making a new account or subscription of sorts, one could still be... Source: 10 months ago
  • I'm back and the chair has never been stronger.
    You can also take this poll over at bettor edge, and whichever team gets the most votes, will get an extra 5k donated to their respective charity (the loser will still get a 1k donation). So if you are so inclined, head over there and vote for the huskers and Team Jack. Right now we're losing 65% to 35% to the gophers on who should get the extra donation so vote if you can! Note they ask for a phone number to... Source: 10 months ago
  • Why is Whatsapp so popular in India?
    To be very frank, I was also thinking that another reason people tend to use Whatsapp is that it’s not really tied to any actual account as in the case of iCloud, right? It’s just a phone number that’s required, and so if you want to stay private, or just log in with a fake account, you can use a free phone number for verification, just as you would do with some disposable temporary mail when you want to log in to... Source: 10 months ago
  • Has anyone used temporary phone numbers for app registration worth it?
    While searching for another way out, I stumbled upon a service called quackr.io. It claims to provide temporary phone numbers for registration confirmation purposes. Using fake numbers for app verification is quite tempting, and I read that it's a savior when it comes to website registration. Still, I'm unsure if it's worth the effort because I also read many claiming that temporary phone numbers don't work with... Source: 12 months ago
  • Best sites for free sms
    Idk if this is the right subreddit for this question, but hopin I dont get banned XD. I want to get a verification code for something, but I dont have a phone number that I can use. Does anyone know any free sms sites that will let me get a code? The only one I found so far is quackr.io, but the site where I want to verify says that it only accpets mobile numbers whenever I try on the numbers on quackr. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and quackr, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Textverified - Textverified is a website that is designed as a phone verification service, allowing the user to bypass the phone verifications and receive codes through social media websites and applications.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Receivesms.co - Receivesms.co is a website that offers virtual and real phone numbers, providing you an opportunity to bypass the SMS, Text, and Call verifications on social media platforms like Twitter, Facebook, Instagram, Telegram, WhatsApp, eBay, and others.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Freephonenum - Freephonenum is a website that receives online SMS, use temporary and disposable numbers from USA and Canada to get verifications code from all around the world for development.