Software Alternatives, Accelerators & Startups

Telnum.net VS LiveAgent

Compare Telnum.net VS LiveAgent and see what are their differences

Telnum.net logo Telnum.net

Secure a Virtual Phone Number spanning over 90 global destinations for your business! ⭐ Seamlessly redirect to SIP or any phone ⭐ Effortlessly respond to calls from anywhere on the planet

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Telnum.net Landing page
    Landing page //
    2022-03-11

Introducing Telnum's advanced call center software, tailored to empower small and medium-sized businesses (SMEs). Our cloud-based virtual phone systems are designed to seamlessly integrate with small teams, offering a perfect match.

Telnum has made its mark as a top-tier provider of cloud telephony services, offering a unified collaboration experience via our cloud-based call management system. Discover the ultimate solution for all your virtual office phone requirements with Telnum. Our efficient VoIP system effortlessly integrates key features like IVR and PBX into your business communication.

Leave behind the burden of expenses related to physical office spaces and expensive hardware. Our virtual office phone service wipes out these costs, saving you precious resources. On top of that, there's no need to hire an extra receptionist—our virtual office assistant handles incoming calls, ensuring that you never miss crucial connections.

But there's more. Telnum goes the extra mile by offering you the option to acquire Mobile Proxies, adding another layer of versatility to your business toolkit. Amidst these advantages, Telnum's standout PBX feature is its seamless IVR integration. Customers can interact using voice response technology, significantly reducing the need for additional staff and simultaneously trimming operational expenses while boosting the efficiency of customer service.

Welcome a new level of control and efficiency in communication with Telnum.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Telnum.net features and specs

  • Cost-Effective
    Telnum.net offers competitive pricing, making it an economical choice for businesses looking to manage their communications efficiently.
  • Global Coverage
    The service provides international virtual numbers, allowing businesses to establish a presence in multiple countries without the need for physical offices.
  • Scalability
    Telnum.net's services can easily scale with business growth, providing flexibility for startups and expanding enterprises alike.
  • Ease of Use
    The platform is user-friendly, enabling customers to manage their virtual numbers with minimal technical expertise.
  • Advanced Features
    Telnum.net includes advanced features such as call forwarding and cloud PBX, enhancing business telecommunications.

Possible disadvantages of Telnum.net

  • Limited Support
    Some users may find customer support lacking in responsiveness or expertise, which could lead to delays in resolving issues.
  • Setup Complexity
    While the platform is generally user-friendly, initial setup and configuration can be complex, particularly for those unfamiliar with virtual number systems.
  • Reliability Concerns
    There may be occasional service interruptions, which could impact business communications and require contingency planning.
  • Feature Limitations
    Some advanced features found on competitor platforms might be absent or limited, which could affect businesses needing specific functionalities.
  • Dependence on Internet Connectivity
    As a cloud-based service, Telnum.net's performance is highly dependent on a stable internet connection, which may not be ideal in regions with poor connectivity.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Telnum.net videos

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Telnum.net and LiveAgent)
Communication
100 100%
0% 0
Customer Support
1 1%
99% 99
VoIP
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Telnum.net and LiveAgent.

What makes your product unique?

Telnum.net's answer

Telnum.net possesses a medley of features that make it truly one-of-a-kind:

  1. Global Reach, Local Flavor: Telnum.net sweeps you into a world of virtual numbers spanning continents. It's like having a local number wherever you need, no matter the distance.

  2. Integration with a Twist: If your digital toolkit is a puzzle, Telnum.net is that missing piece that clicks right in. It's the secret sauce that seamlessly fits with what you've got.

  3. Calls, Your Way: Imagine being the DJ of incoming calls, remixing routes as you please. Telnum.net hands you the controls, letting you dictate where each call takes center stage.

  4. Business Symphony: In this arena, Telnum.net plays the tune for startups and big players alike. It's the stage where entrepreneurs, wizards, and teams join forces for communication that resonates.

  5. User-Friendly Tempo: Telnum.net's interface is a melody that syncs with all kinds of ears. It's tech harmony for experts and novices, making everyone feel like a conductor.

  6. Data Serenade: Telnum.net doesn't just talk – it lets you listen to insights. It's like a communication crystal ball that reveals patterns, so you can play the right notes.

  7. Conductor's Support: Whenever you need a helping hand, Telnum.net's support steps up to the podium. They're your guides through the soundwaves, ensuring your experience is pitch-perfect.

  8. Telecom Innovation Overture: Born from a legacy, Telnum.net marries tradition and innovation. It's a blend of tech evolution and timeless reliability, like a symphony that never misses a beat.

In a sea of choices, Telnum.net shines like a melody, an orchestration of communication solutions for those who seek agility, efficiency, and a dash of innovation.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

Telnum.net's answer

  1. Wide Selection of Virtual Numbers: Telnum.net might offer an extensive range of virtual numbers from various countries, giving users the flexibility to establish a presence in multiple regions without the need for physical offices.

  2. User-Friendly Interface: Telnum.net could provide an intuitive and user-friendly interface that makes managing virtual numbers, call forwarding, and other features easy, even for users with limited technical expertise.

  3. Advanced Call Routing: The platform might offer advanced call routing options, allowing users to customize how incoming calls are redirected based on specific criteria, ensuring calls are directed to the right person or department efficiently.

  4. Integration Capabilities: Telnum.net might have integration options with popular business tools and applications, making it seamless for users to incorporate virtual numbers into their existing workflows.

  5. Cost-Effective Solutions: Telnum.net could stand out by offering competitive pricing plans that provide great value for the features and services offered, making it an attractive option for businesses of all sizes.

  6. Global Reach: If Telnum.net offers virtual numbers from a wide range of countries, it could be a preferred choice for businesses seeking to expand their international presence.

  7. Reliable Service: Telnum.net might prioritize service reliability, ensuring that virtual numbers are always accessible and call quality is consistent, enhancing the overall user experience.

  8. Customization Options: The platform could offer customization features, allowing users to personalize greetings, call routing, and other aspects to align with their brand and customer experience.

  9. Advanced Analytics: Telnum.net might provide robust analytics and reporting tools that offer insights into call volumes, durations, and other data, helping businesses make informed decisions based on call patterns.

  10. Customer Support: Exceptional customer support, including live chat, phone support, and a comprehensive knowledge base, could be a key reason why users choose Telnum.net over its competitors.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

Telnum.net's answer

Telnum.net is all about flexible phone solutions for everyone, from small startups and remote teams to big international companies. If you're tired of being tied down to a physical office, their virtual numbers are a game-changer, letting you look global without the baggage. Freelancers, online sellers, and customer service pros can get their own local touch, while the user-friendly setup suits both tech wizards and regular folks. With Telnum.net, communication becomes a breeze for anyone who wants smooth and flexible phone options.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

Telnum.net's answer

In the early days of 2011, a group of forward-thinking individuals, each with their own unique expertise in the world of telecommunications, converged to address a universal connectivity challenge faced by businesses and individuals alike. They recognized the growing demand for innovative solutions in a world where remote work and online trade were gaining traction.

With determination and finesse, a collective of skilled developers embarked on a journey to create an ingenious platform that would enable businesses and users to effortlessly secure virtual numbers from around the globe. Their aim was to simplify the process of obtaining and managing virtual numbers, making it as easy as a mere touch.

Over time, Telnum.net evolved beyond being a mere platform; it became a contagiously transformative force in how we communicate. Their mission transcended boundaries, aspiring to make communication instantaneous, accessible, and universal, regardless of location or business scale. Today, with Telnum.net's virtual numbers, people can engage in calls that unify, enrich, and streamline their connections with the world.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Telnum.net and LiveAgent

Telnum.net Reviews

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LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Telnum.net and LiveAgent, you can also consider the following products

Textverified - Textverified is a website that is designed as a phone verification service, allowing the user to bypass the phone verifications and receive codes through social media websites and applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PVADeals - Our SMS verification platform is highly optimized for mobile and desktop. If you need short-term or long-term numbers then our Non VoIP phone numbers are guaranteed to work on USA websites.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freephonenum - Freephonenum is a website that receives online SMS, use temporary and disposable numbers from USA and Canada to get verifications code from all around the world for development.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.