Teamwork
Asana
Wrike
Basecamp
Smartsheet
Teamgantt
Redmine
monday.com
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Teamwork Zoho DeskNo features have been listed yet.
Worked in a fully remote and geographically distributed team of 35 people with my previous employer. Managed about 50 marketing projects of different size simultaneously.
I would recommend this app to any team that works mostly with marketing projects and needs different levels of client's and team members' access, it is also very convenient to store project info in threads and keep an eye on simultaneous processes and deadlines. Mobile app is cool.
Before Teamwork I worked with eXo Platform, Trello, Basecamp, Worksection.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Teamwork should be more popular than Zoho Desk. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Teamwork.com — Project management & Team Chat. Free for five users and two projects. Premium plans are available. - Source: dev.to / 3 months ago
AirBnb wrote an article about why they moved away from RN, udacity wrote a post saying that it was the same for them, Netflix said they tested it early on but couldn't preform so they went native, teamwork.com re-wrote everything in native, notion started cross platform and is now going native, facebooks own messenger team refused to use RN for their re-write as they couldn't get the performance. Source: over 1 year ago
I have spent (wasted...) way to many hours on finding a good solution for my team. The problem is I really love teamwork.com, it has the ability to sort "My tasks", and other views which are awesome. Most of our projects follow the same "path", so we need to make a documentation, send a quotation, write tasks for developers etc. that's why I would need a project template option, so I only have to write this one... Source: over 1 year ago
Most products, including teamwork.com as far as I can see, have gone all SaaS, because subscription models are lucrative, whereas I'm looking for something that's available offline and backed up locally. Source: over 1 year ago
Not 100% clear on the sequential or unique job IDs. But we recently switched to Teamwork and it's been pretty great. It looks like my projects, jobs and tasks all have unique IDs in the URL. It has a nice Gantt chart, subtasks on jobs, handles timesheets, invoices and overall pretty damn flexible. Source: about 2 years ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Basecamp - A simple and elegant project management system.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
