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tawk.to VS TestingBot

Compare tawk.to VS TestingBot and see what are their differences

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tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

TestingBot logo TestingBot

Automated and Manual Browser and Device testing.
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • TestingBot Landing page
    Landing page //
    2020-02-21

TestingBot provides a real device cloud as well as a Selenium browser grid.

Customers can create and run test scripts on these browsers and devices on TestingBot. They will receive test results, a video of the test, screenshots and logs.

Make sure your apps and websites work flawlessly on all devices and browsers, with TestingBot.

tawk.to

Website
tawk.to
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
United States
Edit details

TestingBot

Website
testingbot.com
Pricing URL
Official TestingBot Pricing
$ Details
freemium $20 / Monthly (Unlimited Live Testing)
Platforms
iOS Android Windows Mac OSX Linux Browser
Release Date
2012 December
Edit details

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

TestingBot features and specs

  • Wide Browser and Device Coverage
    TestingBot offers a large number of browser and device combinations, ensuring that your application performs well across various environments.
  • Flexible Test Framework Support
    The platform supports a variety of test frameworks and programming languages, making it adaptable to different testing needs and team preferences.
  • Parallel Testing
    TestingBot allows parallel test execution, which can significantly reduce the time required to run large test suites.
  • Geolocation Testing
    The service provides geolocation testing capabilities, allowing users to test applications from different geographical locations, which is useful for global applications.
  • User-Friendly Interface
    The platform offers an intuitive and user-friendly interface, making it accessible for both seasoned testers and those new to automated testing.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

TestingBot videos

No TestingBot videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to tawk.to and TestingBot)

tawk.to

TestingBot

Customer Support
100 100%
Customer Support
0% 0
Website Testing
0 0%
Website Testing
100% 100
Live Chat
100 100%
Live Chat
0% 0
Browser Testing
0 0%
Browser Testing
100% 100

Questions & Answers

As answered by people managing tawk.to and TestingBot.

How would you describe the primary audience of your product?

TestingBot's answer:

  • QA
  • Developers
  • People looking to test their website and mobile app

Which are the primary technologies used for building your product?

TestingBot's answer:

  • NodeJS
  • Ruby
  • Selenium
  • Puppeteer
  • Playwright
  • Appium

What makes your product unique?

TestingBot's answer:

TestingBot guarantees single-use browsers. Each test runs on a brand new machine, and is destroyed after the test. This guarantees a pristine test environment.

All devices and browsers are located in Europe, providing minimal latency to QA and developers located in Europe.

Why should a person choose your product over its competitors?

TestingBot's answer:

While TestingBot is a smaller company compared to other competitors, the main advantages that TestingBot provides is: - better, one-to-one customer support - easy UI - extensive, easy-to-follow documentation

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and TestingBot

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

TestingBot Reviews

We have no reviews of TestingBot yet.
Be the first one to post

Social recommendations and mentions

Based on our record, tawk.to should be more popular than TestingBot. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 3 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 3 years ago
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TestingBot mentions (7)

  • Free Cross Browser Testing Tools to pick in 2025
    8. TestingBot TestingBot offers a cloud-based platform for automated cross-browser testing. With support for Selenium and Appium, it enables teams to perform tests on real devices and browsers efficiently. The platform provides comprehensive testing capabilities with a focus on real-time feedback. TestingBot supports video recordings and screenshots of test sessions, enhancing the debugging process. - Source: dev.to / almost 2 years ago
  • LambdaTest alternatives: Analyzing the Top Choices
    TestingBot offers cloud-based automated and manual testing services for web and mobile applications. It simplifies the testing process across many browsers and devices, focusing on ensuring compatibility and optimal performance. - Source: dev.to / over 2 years ago
  • Show HN: WebRTC Nuts and Bolts, A holistic way of understanding how WebRTC runs
    We use it at https://testingbot.com to provide a realtime video stream of remote desktops and mobile device screens. Mostly with Pion (Go). - Source: Hacker News / over 4 years ago
  • Optimising Appium Tests
    You will get instant test results, including a video, screenshots and logs. TestingBot is an Appium cloud provider which offers access to physical Android and iOS devices for native mobile app testing. - Source: dev.to / over 4 years ago
  • Did you know the DTCC has a live ticker for the swaps market? Here’s gme swap data for the last month.
    I was able to use https://testingbot.com with the 5-minute free trial to access the side and create a Historic search. However, as I was waiting for my search to complete (holy crap is this site slow) my five-minute freebie window timed out. I will upgrade to a paid plan tomorrow and continue digging on that DTCC site. Source: over 4 years ago
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What are some alternatives?

When comparing tawk.to and TestingBot, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Crisp Chat - Multi-channel customer support software

CrossBrowserTesting - Browser Testing made simple! Run automated, visual, and manual tests on 1500+ real browsers and mobile devices. Test more browsers, in less time.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

browserling - Live interactive cross-browser testing from your browser.

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